Contact Us

You can contact us on the SBK Customer Hotline on 

0800 072 572 572 50

7 days / 24h toll-free within Germany or from abroad on +49 89 444 570 90 (the call will be charged at the rates that apply in the foreign country).

Your personal consultant is always happy to help. You can find their contact details in no time by entering your insurance number and date of birth: 

Find your personal consultant 

By e-mail

You are a customer of SBK and have a request? Use our contact service by e-mail, we will be happy to help you. 

Send a message to the SBK

By mail 

If you would like to send us or your personal consultant a letter, please use the following SBK address:

SBK 80227 Munich, Germany

Freepost envelopes are available for sending correspondence by post. Once received by our central office, all incoming post is scanned in and forwarded to your personal consultant.

Freepost envelopes PDF, 127 KB

Via app

The fastest and easiest way to send us your mail is to use the upload function in the Meine SBK app. Simply take photos of the documents you want to send us using the Meine SBK app and upload them. In the "My data" section, you can update your address, contact details or bank details for refunds. 

You are a customer of SBK and have a request you would like us to contact you about? Just send us your phone number and your preferred calling time. We will call you back. This service is available Monday through Friday from 08:00 - 18:00.

Make a callback appointment

We will be happy to advise you personally at a branch office near you. You can find your SBK branch here using your zip code or town:

Find your branch

You would like to receive competent advice from person to person from home or on the road? We are there for you personally via video chat on your desired date.

Make an appointment

For Foreign Consultation you can reach us free of charge within Germany on the following number:

0800 072 572 570 90

Whether you're on holiday, a business trip or studying abroad, our experts will tell you everything you need to know about recommended travel vaccinations, visa requirements and foreign health insurance.

For email please use our contact form

Do you suspect that a mistake was made during your medical treatment? In a case of a medical malpractice we support you in clarifying the facts. You can reach us free of charge within Germany on the following number:

0800 072 572 590 90

Together with your lawyer we are helping in pursuing claims for damages. Here you find further informations about our services. 

You can also report Medical Malpractice by email

To prevent the misuse of insured funds, we take all indications of billing fraud seriously and investigate them. If you suspect unlawful billing for services, corruption or other misconduct in the healthcare system, please let us know (in as much detail as possible). All tips and information will be treated in strict confidence and in compliance with data protection laws. You can also submit your report anonymously.

Please use the protected SBK whistleblower system or the contact details below to submit your report.

SBK
Fehlverhalten im Gesundheitswesen
Heimeranstr. 31
80339 München
Tel. +49 (89) 62700-730
Fax: +49 (89) 62700-60730
antikorruptionsstelle@sbk.org

Consulting at SBK means quick and direct help. You are in safe hands with your personal SBK consultant – they always ensure that you get the solution that perfectly matches your individual needs. Your personal SBK consultant represents your interests and is always your personal point of contact.

For advised in English, please contact our english employer consultants

Sabine Keller
Personal consultant

Tel.: +49 (2162) 818188-58
Fax: +49 (2162) 818188-258
Email: sabine.keller@sbk.org

Michael Kamps
Personal consultant

Tel.: +49 (2162) 818188-55
Fax:  +49 (2162) 818188-255
Email: michael.kamps@sbk.org