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0800 072 572 572 50

Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

0800 072 572 587 00
Mon - Fri | 8 a.m. - 8 p.m. toll-free

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Care provided by a private individual

You can receive financial support from us for care at home

If you or a family member is being cared for at home by a private individual – for example, by children, a spouse or a friend – you are eligible for financial support from us in the form of a care allowance.

  • What are the eligibility criteria for the care allowance?
  • How to obtain the care allowance
  • How is the quality of the care ensured?
  • Ein älterer Mann sitzt im Rollstuhl zu Hause und wird von seiner Tochter geschoben.

    Care allowance – your benefits

  • We provide financial support for care at home.
  • You have the security of being cared for in your familiar surroundings.
  • With the care allowance, you can show your appreciation to the people who support you on a daily basis and help you with your care.
  • You don’t need to worry about a thing, as we will transfer your care allowance to your account monthly in advance.
  • What are the eligibility criteria for the care allowance?

  • A care level of 2 to 5 applies.
  • The care and support takes place in your familiar surroundings (i.e. at home).
  • The care is provided by a private individual, and no care service is involved in the care.

  • How much is the monthly care allowance?

    The amount depends on your care level. Discover all the other benefits relevant to your care level here.

    Care levelCare allowance (2025)
    2€347
    3€599
    4€800
    5€990

     

    How to obtain the care allowance

    To qualify, you must submit an application for care benefits. 

    How is the quality of care provided by a private individual ensured?

    If you or a family member is being cared for a private individual and you receive a care allowance from us, a regular home care consultation is required. The home care consultation is intended to ensure a high standard of care at home and to support the carer. Qualified care professionals will advise you and your family carers individually. You will receive helpful tips and advice to make your care at home easier. We’ll cover the costs for you.

    The home care consultation should take place once every six months for those in care levels 2 to 5.

    If the home care consultation is not carried out, the care allowance will be reduced after we have sent you a single reminder. If the home care consultation does not take place in the following six-month period either, we will be unable to continue paying the care allowance.

    Eine ältere Frau sitzt mit ihrer Tochter auf einer Bank und sie unterhalten sich.

    Your supplementary care insurance

    Well looked after in the future – with the additional insurance policies from our partner ARAG, you can protect yourself against high costs for care from a young age.

     

    Find out more

    0800 072 572 572 50

    Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

    0800 072 572 587 00
    Mon - Fri | 8 a.m. - 8 p.m. toll-free

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