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0800 072 572 587 00
Mon - Fri | 8 a.m. - 8 p.m. toll-free

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Combined care

Combined care provided by a private individual and a care service

If you receive care from both a private individual and a care service, you have the option of combining a care allowance with care benefits in kind. Combined care is a suitable option if care is organised by a private individual (e.g. a family member), but certain aspects of care, such as morning hygiene, are provided by a care service. If the care service does not use its full budget and a private individual provides care services, we will pay an additional proportionate care allowance.

Einer älteren Frau werden ihre Haare von ihrer Enkelin gekämmt.

Combined care – your benefits

  • We provide financial support with a care allowance and care benefits in kind.
  • You can tailor the care perfectly to your individual needs: you receive both the care and attention of a trusted carer and professional care from a care service.
  • You don’t need to worry about a thing; the care service will invoice us directly, and we will transfer your care allowance to your account every month.
  • What are the eligibility criteria for combined care?

  • A care level of 2 to 5 applies.
  • Support and care are provided at home.
  • Care is provided by a private individual – for example, a family member or someone you know.
  • An approved home care service also provides part of the care.

  • How to find a suitable care service:

    With the BBK Pflegefinder, you can search specifically for approved care services, access information and compare the various options directly.

    Our checklist helps you choose the right care service.

    Checklist for home care services(in German only)


    How much are the monthly benefits?

    The amount depends on your care level. Discover all the other benefits relevant to your care level here.

    Example of how the proportionate care allowance is calculated: If, for care level 2, only 40% of the care benefits in kind (i.e. €318.40 of the total entitlement of €796) has been used, the care allowance can still be paid out at a rate of 60% (i.e. €208.20 of the total entitlement of €347).

    Care levelCare allowance (2025)Care benefits (2025)
    2€347€796
    3€599€1,497
    4€800€1,859
    5€990€2,299

    How to obtain combined care:

    1. To qualify for combined care, you must submit an application to assess your care needs; the easiest way to do this is online via Meine SBK. Application for long-term care insurance(in German only)

    Application in Meine SBK

    2. You must also inform us that you wish to claim combined care or switch your current benefits to combined care. Application to switch my care benefits(in German only)

    3. You enter into a contract with the care service and specify which care benefits you wish to claim each month.

    4. The care service sends us a monthly statement of the services provided. We calculate the proportionate care allowance and transfer it to your account.

    0800 072 572 572 50

    Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

    0800 072 572 587 00
    Mon - Fri | 8 a.m. - 8 p.m. toll-free

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