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Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

0800 072 572 587 00
Mon - Fri | 8 a.m. - 8 p.m. toll-free

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Home care consultation

To ensure you receive the best possible advice and support when it comes to care at home

During a home care consultation, a qualified care professional will visit you at home on a regular basis. The aim is to improve home care and support the carer. You and your carer will receive personalised advice, including tips and information to make providing care at home easier.

  • How does a home care consultation take place?
  • How often are home care consultations scheduled?
  • How to obtain a home care consultation
  • Frequently asked questions
  • Eine Pflegefachkraft sitzt mit einer älteren Frau am Esstisch und zeigt ihr etwas auf dem Tablet.

    Home care consultation – your benefits

  • You will receive personalised advice from qualified care professionals and helpful tips and guidance to make care at home easier.
  • The home care consultation ensures high-quality care at home.
  • We cover the costs of the home care consultation for you.
  • How does a home care consultation take place?

    The home care consultation takes place either at your home or, if you prefer, conveniently via video. It is helpful if the carer is present during the consultation. The first consultation at the start of the care period always takes place at your home. Thereafter, every second consultation can be conducted via video. This arrangement currently applies until 31 March 2027.

    How often are home care consultations scheduled?

  • Anyone receiving a care allowance and who is being cared for exclusively by family members, friends or acquaintances must provide regular evidence of a home care consultation with a qualified care professional. People in need of care with care level 4 or 5 can, if required, also make use of a consultation once per quarter.
  • People in need of care with care level 1, as well as those with care levels 2 and above who also receive support from care services, can voluntarily seek a consultation once every six months.
  • The table provides an overview of how frequently a home care consultation must take place.

    Care levelHome care consultation
    1voluntarily once every six months
    2once every six months
    3once every six months
    4once every six months, once a quarter if required
    5once every six months, once a quarter if required

    How to obtain a home care consultation:

    The home care consultation is carried out by home care services, social welfare centres or qualified advice centres. You or your carer arrange an appointment directly with the provider. We’ll cover the costs for you.

    To find a suitable provider, simply use the search platform bkk-pflegefinder.de.

    Our tip: It is best to arrange an appointment as early as possible – and feel free to book the next one straight away. This way, you can be sure to meet the time frames specified and benefit from regular consultations.

     

    Frequently asked questions about the home care consultation

    0800 072 572 572 50

    Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

    0800 072 572 587 00
    Mon - Fri | 8 a.m. - 8 p.m. toll-free

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