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Electronic Prescription

The fast track to your medicines

The E-Rezept (e-prescription) enables your doctor to prescribe medication digitally. You can now redeem your prescriptions at the pharmacy in paperless form or manage and order them via the E-Rezept app. 

Eine Frau löst ihr Arzneimittelrezept in einer Apotheke ein und wird von einer Apothekerin über den Tresen beraten.

Electronic prescription – your benefits

  • You decide how to redeem the prescription and who redeems it.
  • Redeem your prescriptions with a simple click in the app and check the availability of your medicine in advance. If the pharmacy offers a delivery service, then you can have your medication delivered home.
  • Follow-up prescriptions within the same quarter can be transmitted digitally, eliminating the need for a further visit to the doctor.
  • With the app’s family function or the SBK healthcare card, you can collect prescriptions for family members.
  • How the E-Rezept works

    Issuing of the E-Rezept: Your doctor issues an electronic prescription (E-Rezept) for the medication prescribed for you during the consultation at the surgery or via video. This prescription is entered in the computer at the surgery and stored centrally.

    Receiving the E-Rezept: You can now choose how you want to redeem the E-Rezept at the pharmacy: via your SBK healthcare card, your SBK electronic patient record (ePA), the E-Rezept app or a paper copy. A prescription code is automatically generated for each electronic prescription, which is required for redeeming the prescription at the pharmacy.

    Redeeming the E-Rezept: Show the prescription code at the pharmacy using your SBK healthcare card, your SBK electronic patient record or the E-Rezept app. You will then receive your medication. Alternatively, you can also redeem the E-Rezept digitally. Select your pharmacy in the E-Rezept app and choose how you want to receive your medication: by reservation and in-person collection, delivery by courier or through an online pharmacy. 

    You can redeem the E-Rezept directly at the pharmacy with your SBK healthcare card. Simply insert your SBK healthcare card into the card reader at the pharmacy. The healthcare card serves as a kind of key that allows the pharmacy to retrieve your prescriptions from the prescription memory.

    Download the SBK electronic patient record app. The doctor treating you will provide you with the E-Rezept for the app. You can redeem it in person or digitally at the pharmacy. In addition to the E-Rezept, the SBK electronic patient record has further useful functions – for instance, you always have doctor’s letters, medication plans and results with you.

    Download the official gematik E-Rezept app. The doctor treating you will provide you with the E-Rezept for the app. You can redeem it in person or digitally at the pharmacy.

    Instead of the familiar pink prescription, you will receive a paper copy with a QR code at the doctor’s surgery. The prescription code is scanned at the pharmacy, and you can then collect your medication or order it.

    Comparison of the four methods of redeeming the E-Rezept

     SBK healthcare cardSBK electronic patient record (ePA)E-Rezept appPaper copy
    Digital receipt (without visit to surgery)yesyesyesno
    Redeeming digitally for collection or delivery (without visit to pharmacy)noyesyesyes
    Redeeming by a representative possibleyesnoyesyes
    Insurants can view their prescription details and historynoyesyesyes
    Redeeming separate prescriptionsyesyesyesyes
    Search for pharmacies nearbynoyesyesno
    Requirements for useSBK healthcare cardSBK AccountSmartphone with NFC technology
    + SBK healthcare card with NFC technology
    + PIN
    none

     

    The app for e-prescriptions

    When you use the e-prescription app, you always have your prescriptions handy on your smartphone. The official e-prescription app for Germany was developed by gematik, the National Agency for Digital Medicine.

    This is a central app for all those with statutory health insurance and is not a special SBK offer.

    Watch the gematik video to see how easy electronic prescriptions are to use and how they can make your everyday life easier.

    What you need to use e-prescriptions

    Redeeming e-prescriptions with your SBK healthcare card:

    To redeem your prescription, simply show your SBK healthcare card at the pharmacy. You do not need your PIN.
     

    Redeeming e-prescriptions with the app for SBK electronic patient record

    The SBK electronic patient record app now also allows you to redeem e-prescriptions. Simply download the app here 

    The e-prescription module uses authentication SBK Account and your SBK healthcare card. You do not have to be a user of the SBK electronic patient record app (ePA). The ePa app resembles a holder comprising various applications such as the ePA as well as the e-prescriptions module.

    Redeeming the E-Rezept with the gematik app:

  • To do this, you need a smartphone with an operating system of iOS 15 or higher or Android 7 or higher that has NFC technology (NFC is an international transmission standard for the contactless exchange of data via electromagnetic induction).
  • You also need the PIN for your SBK healthcare card: to receive the PIN, you must successfully identify yourself. Find out how to do this on the page SBK healthcare card with PIN/PUK.
  • Alternative activation with the SBK Account: Alternatively, you can also activate access to the app via your SBK Account. The SBK Account gives you comprehensive access to the following digital services: SBK electronic patient record, Meine SBK and the E-Rezept app. Once registered, you can quickly and easily take advantage of all the benefits of the health services on offer.

    More information

  • Find out everything you need to know about the E-Rezept and the current status at the official E-Rezept page of gematik.
  • As usual, if you have any questions about the SBK healthcare card or the PIN, please do not hesitate to contact us. Contact your online self-service branch Meine SBK via the app. Alternatively, you can contact your SBK consultant or call our SBK Customer Hotline on 0800 072 572 572 50(free of charge within Germany).
  • If you have any questions about the SBK electronic patient record, please use our contact form  or call us on 0800 072 572 570 20(free of charge within Germany).
  • For questions about the E-Rezept app, the gematik hotline is available from Monday to Friday between 8 a.m. and 8 p.m. on 0800 277 3777. Or you can use the contact form  provided by gematik (in german only). Please note: The app is not an SBK application, but a central application for all those with statutory health insurance. For this reason, we cannot offer you any support regarding app-related questions.
  • Frequently asked questions about the Electronic prescription

    Get answers to frequently asked questions about the E-Rezepthere.

    Get answers to frequently asked questions about the SBK Accounthere.

    0800 072 572 572 50

    Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

    0800 072 572 587 00
    Mon - Fri | 8 a.m. - 8 p.m. toll-free

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