SBK electronic patient record (ePA)

Your health information at hand at all times

The SBK electronic patient record (ePA) stores all your important health data securely and digitally. This means you always have all the information about your health, such as doctor's letters, medication plans and findings, with you. With us, this is possible in the SBK Patientenakte app with e-prescription function. You can also share your data with doctors' surgeries, pharmacies or hospitals, for example. You decide who can see your data.

Ein Mann sitzt lachend mit seinem Mobiltelefon in auf dem Sofa und hat Kopfhörer in den Ohren.

SBK electronic patient record – your benefits

You can keep an eye on all your health data at all times.

Quick emergency help, because all the important information is immediately at hand.

You decide which data you would like to save and share.

You save valuable time, as duplicate check-ups are avoided.

Important health passports, such as your vaccination record, are with you at all times.

Long-term support, as new functions are continuously added to the ePA.

What is the ePA?

The ePA stores all your important health data securely and digitally. This gives you access to doctor's letters, medication plans and findings at any time. You decide who you want to share your data with. You can easily keep the doctors treating you up to date by giving them access to your ePA.

The 'ePA für alle' (ePA for all) is part of the Digital Act and is intended to contribute to high-quality care and simple communication. To this end, the ePA already offers you a selection of functions. These will be continuously developed, improved and added to for you in the coming years.

You can already use these functions with the ePA

Show and manage medical documents

Save your own documents in one place

Receive information about services

Determine representation

Manage and redeem e-prescriptions

Using the TI Messenger to communicate with doctors, pharmacies and hospitals

View prescribed medication in your medication list

Access to the electronic Organ Donor Register

Your doctor can set up these documents:

Emergency data

Dental bonus booklet

Electronic certificate of vaccination

Electronic maternity record

Child examination booklet

Electronic medication treatment plan

How to use the ePA

The ePA for everyone is created automatically for you. To use your ePA with the SBK Patientenakte app, please download the app and identify yourself.

Please note: the app is only available in German right now.

The ePA is a particularly protected platform for your sensitive data. That is why a multi-stage registration process is very important.

Download the SBK Patientenakte app from the Apple App Storeor Google Play Store.

Register and identify: Create an SBK Account now. You can find more information here.

Activate: You can now activate your ePA and securely save your health data.

Download the app here

SBK Patientenakte app for iOS 17 or higher

SBK Patientenakte app for Android 10 or higher

Managing the ePA for other people

As a parent, would you like to manage the ePA for your minor children or help others set up the ePA? Up to 5 people can be registered as representatives in the ePA app. These can be anyone with or without their own ePA app – relatives, friends, caregivers, and people insured by other health insurance companies. Important changes are documented so that it is always clear who has performed which actions.

You can create representation for your children in your SBK electronic patient record app. Your children do not need their own ePA app for this.

Here you will find a selection of the most important questions on the ePA.

Two types of documents can be added to your ePA:

1. Medical information from your doctor
This includes, for example, your vaccination record, maternity log, medication plan, dental bonus booklet or emergency data. These important documents are uploaded directly to your ePA by medical professionals. This ensures that your health data remains up to date and secure – and you can view it at any time. Only your doctor can make changes or additions to this data.

2. Documents that you can upload yourself
These include doctor's letters, findings or other health records that you may have received from your doctor in paper form. With the SBK electronic patient record app, you can easily add these documents yourself so that everything is bundled in one place.

You can grant the treating practice access to your ePA. To do this, insert your SBK healthcare card into the reader. The practice will then be authorised to access your ePA for a period of up to 90 days.

You can terminate this access early via your SBK electronic patient record app or set a period that exceeds 90 days. This is useful, for example, for your own GP practice.

You can track all activities in your ePA. For maximum transparency, all accesses and access attempts to the patient record are logged. This information is either available via the SBK electronic patient record app or will be provided to you on request by our ombudsman's office, the SBK patient record support team.

To object to the creation of the ePA, please click here.

The SBK electronic patient record desktop app can be downloaded directly from the Microsoft Store and the Mac App Store.

The following technical requirements must be met in order to use the app:

Operating system: Windows 11 and macOS Big Sur (version 11) or higher are supported. The app cannot be used on modified systems (e.g., “jailbroken”).

Registration: The SBK healthcare card with PIN and a compatible card reader are required for access. Tested and recommended devices include the REINER SCT cyberJack RFID Standard, CHERRY Smart Terminal ST-2100, and IDENTIV SPR332 v2.0.

Since end of August 2025, you will be able to contact medical practices via the TI Messenger – provided that they have set up the TI Messenger service and enabled message reception in their settings.

By the way: From the beginning of 2026, you will also be able to communicate with us via TI Messenger. Further information will follow.

Only you can decide who has access to the data in your ePA. For example, you can authorise a practice by using your SBK healthcare card on-site. Or you can stipulate in the SBK electronic patient recordapp who gets access and for how long. You can also view your ePA yourself via the SBK electronic patient record app. Technical-infrastructure operators and health insurers are unable to read or remove any data.

Information to download:

You can download the legal information on the ePA here. We are obliged to provide you with the original version. Therefore, the language style and wording are more complicated than you are probably used to from the SBK.

Legal information on electronic patient records

Detailed information on the ePA is also available in easy-to-read language:

Information on SBK electronic patient records in easy-to-read language

Terms of use and data protection notice:

SBK terms of use concerning the identification and authentication of an SBK electronic patient record

Do you have any further questions?

Use our SBK electronic patient record contact form. We will be happy to help you.

Contact form