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0800 072 572 587 00
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SBK Medical Malpractice Service

We support you if you suspect medical malpractice

Do you suspect that a mistake was made during your medical examination or treatment? In this case, the SBK offers a medical malpractice service. We will help you to clarify the facts of the case. We will then advise you on the possible next steps and how you can assert your claims for damages and compensation for pain and suffering. This is always based on an expert opinion from the Medical Service (Medizinischen Dienst), which we will arrange with your consent.

  • What is medical malpractice?
  • How the medical malpractice service works
  • How to use the SBK medical malpractice service
  • Eine Frau trägt eine Schiene am linken Bein.

    SBK Medical Malpractice Service - your benefits

  • Advice from experts with many years of experience
  • The medical malpractice service is free of charge for you
  • If necessary, we will provide you with contact details for law firms specializing in medical malpractice
  • What is medical malpractice?

    Medical malpractice refers to medical procedures that fail to meet the standard of care required by medical science and therefore appear to be inappropriate. This also includes necessary treatments that were not performed or inadequate information about the diagnosis, course, and risks of treatment. The current medical standard at the time of treatment is always decisive for the assessment.

    Important prerequisite for claims for damages

    An important prerequisite for claims for damages is that the patient's physical health has been impaired. This impairment must be attributable to medical malpractice.

    Who you can contact

  • If you are dissatisfied with the behaviour of the staff or general procedures such as catering or disagreements about further medical treatment during inpatient treatment at the hospital, please contact the hospital's quality management department.
  • If you are dissatisfied with the personal behaviour of a doctor, please contact the relevant medical association.
  • Another exception is the issue of dental prostheses, such as crowns, bridges or dentures. This is carried out by your local SBK branch and also allows you to have a personal assessment. Please contact your personal SBK conultant directly. You can find the contact details here.
  • How the medical malpractice service works

    Our team of legal experts at the SBK medical malpractice hotline is available to provide an initial assessment of your suspicion. You can then discuss the next steps with them. Upon request, we can also request your medical treatment records from doctors' offices and hospitals on your behalf. The records will be evaluated by the Medical Service, which will assess the chances of success.

    Unlike a private examination, this service is free of charge. If the suspicion of medical malpractice is confirmed, we will commission an expert opinion from the Medical Service, which you will also receive. If necessary, we can also provide you with the contact details of law firms that specialise in medical malpractice. In addition, we will assist you – together with your lawyer– in pursuing claims for damages, for example by obtaining further supplementary medical opinions. You will benefit from our many years of experience in this field.

    How to use the SBK medical malpractice service

    If you suspect medical malpractice, first give your treating doctor the opportunity to explain their view of the case in a conversation. If your suspicions remain unresolved, please discuss the matter and how to proceed with our team of experts at the SBK Medical Malpractice Service. You can reach the toll-free SBK Medical Malpractice Hotline Monday to Friday from 8:00 a.m. to 6:00 p.m. (except on public holidays).

    Report online

    Send a message to SBK

    0800 072 572 590 90

    Do you have any medical questions about your treatment?
    Our SBK Health Telephone is available to answer any medical questions you may have, including those relating to your further treatment.

    0800 072 572 572 50

    Mon - Fri | 8 a.m. - 6 p.m. toll-free within Germany 

    0800 072 572 587 00
    Mon - Fri | 8 a.m. - 8 p.m. toll-free

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