Your contact to SBK

Meine SBK app

The fastest and easiest way to send us your mail is to use the upload function in the Meine SBK app. Simply take photos of the documents you want to send us using the Meine SBK app and upload them. In the "My data" section, you can update your address, contact details or bank details for refunds. 

App Login

Contact form

You are a customer of SBK and have a request? Use our contact service by e-mail, we will be happy to help you. 

Send a message

Postal address

SBK, 80227 München

prepaid envelope

If you would like to send us or your personal consultant a letter, feel free to use our prepaid envelope.

0800 072 572 572 50

You can contact us on the SBK customer hotline Monday to Friday  8 a.m. - 6 p.m. toll-free within Germany or from abroad on +49 89 444 570 90 (the call will be charged at the rates that apply in the foreign country).

You are a customer of SBK and have a request you would like us to contact you about? Just send us your phone number and your preferred calling time. We will call you back. This service is available Monday through Friday from 08:00 - 18:00.

Make an appointment

Your personal consultant is always happy to help. You can find their contact details in no time by entering your insurance number and date of birth: 

Find your personal consultant

We will be happy to advise you personally at a branch office near you. You can find your SBK branch here using your zip code or town:

Find your branch

089 127 373 862 90

Your SBK care consultant will help you with any questions you may have about care. Monday to Friday, 8 a.m. to 6 p.m., toll-free within Germany. Learn more

089 969 777 500

We provide you with individual advice to ensure you receive the best possible care. Your medical aid consultant is there to help you. Learn more

You would like to receive competent advice from person to person from home or on the road? We are there for you personally via video chat on your desired date.

Make an appointment

0800 072 572 570 70

Request online

The team of medical experts at our partner 4sigma will be happy to help you arrange appointments with specialists and healthcare professionals such as occupational therapists, speech therapists and physiotherapists. An appointment will be arranged for you within two working days. You can reach the SBK appointment service from Monday to Saturday from 8:00 a.m. to 8:00 p.m. free of charge within Germany. 

More about the SBK appointment service

0800 072 572 570 00 

Contact form

With the SBK health telephone, you can talk to the medical expert team, a doctor from our partner 4sigma, around the clock. From abroad you can reach the SBK customer hotline on +49 89 444 570 90 at the telephone charges applicable there. Please note that this extended service cannot replace a visit to the doctor and that no remote diagnoses can be made.

More about SBK Health Telephone

0800 072 572 570 01 

If you need medical advice on pregnancy or the health of your child, you can contact the medical experts and doctors of our partner 4sigma around the clock via our toll-free SBK pregnancy and child Health Telephone.

More about SBK Health Telephone for Expectant Mothers and Children

Do you have questions about SBK benefits during pregnancy? Then make an appointment with your SBK consultant.

Meine SBK: If you have any questions about using Meine SBK, you can reach us free of charge within Germany from Monday to Friday from 8 a.m. to 6 p.m.:

0800 072 572 597 50

SBK electronic patient record (ePA): If you have any questions about the SBK electronic patient record , we are there for you from Monday to Friday from 8 a.m. to 6 p.m. and will find a quick solution together:

0800 072 572 570 20

Send Mail

0800 072 572 570 90

For Foreign Consultation you can reach us free of charge within Germany on the following number. Whether you're on holiday, a business trip or studying abroad, our experts will tell you everything you need to know about recommended travel vaccinations, visa requirements and foreign health insurance.

Send Mail

0800 072 572 590 90

Do you suspect that a mistake was made during your medical treatment? In a case of a medical malpractice we support you in clarifying the facts. You can reach us free of charge within Germany on the following number: Together with your lawyer we are helping in pursuing claims for damages. Here you find further informations about our services.

Fell off your bike, got stung by a hornet, or hurt your back lifting something too heavy? Health problems can occur at any time. But where should you turn in an emergency? Here you’ll find an overview of emergency care options available on weekends, public holidays, or at night.

Go to Overview

To prevent the misuse of insured funds, we take all indications of billing fraud seriously and investigate them. If you suspect unlawful billing for services, corruption or other misconduct in the healthcare system, please let us know (in as much detail as possible). All tips and information will be treated in strict confidence and in compliance with data protection laws. You can also submit your report anonymously.

Please use the protected SBK whistleblower system or the contact details below to submit your report.

SBK
Fehlverhalten im Gesundheitswesen
Ganghoferstr. 29
80339 München
Tel. +49 (89) 62700-730
Fax: +49 (89) 62700-60730
antikorruptionsstelle@sbk.org

Consulting at SBK means quick and direct help. You are in safe hands with your personal SBK consultant – they always ensure that you get the solution that perfectly matches your individual needs. Your personal SBK consultant represents your interests and is always your personal point of contact.

For advised in English, please contact our english employer consultants: