Electronic healthcare card
Your access to all services from the SBK
Your SBK health card gives you access to all services - in doctors' offices, recognized therapists and clinics. The SBK health card has an encrypted chip. Previously, only general data such as name, gender, date of birth, address and insurance number were stored on the health card. Now, if you expressly give your doctor your consent, you can also have health data stored on the card or store it yourself in the electronic health record. Further information can be found on this page.
Your photo on the healthcare card
To ensure that your SBK healthcare card is better protected against misuse, customers over the age of 15 receive a card with a photo. Customers who cannot submit a photo for health reasons receive a card without a photo. This might be, for example, someone who is unable to care for themselves and not mobile.
How to upload your photo:
You can upload your photo for the SBK healthcare card online. You can find this function in your online self-service branch Meine SBK. Simply register here. Would you prefer to send us your photo by post? Your personal consultant will be happy to send you the appropriate reply card. Here you will find answers to frequently asked questions about photo uploads.
Contactless data exchange through NFC technology
All SBK customers will receive the new SBK healthcare card in the near future. It features NFC technology, which means that data can be exchanged contactlessly. The NFC-enabled SBK healthcare card is easily recognizable by the contactless symbol and the six-digit number at the top of the card. This function of the healthcare card is a prerequisite for the SBK electronic health record and the E-Rezept (e-prescription) app. The previous cards without NFC technology will remain valid.
Integrated European Health Insurance Card
The European Health Insurance Card (EHIC) for abroad is integrated on the back of the SBK healthcare card. This gives you basic cover in most European countries. For optimum cover abroad, we also recommend an additional foreign travel insurance. Our experts from SBK's overseas consulting service will be happy to advise you on all questions relating to your insurance cover abroad.
The EHIC is valid in the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain and Northern Ireland, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Spain, Slovakia, Slovenia, Czech Republic, Hungary and Cyprus (southern part).
More information on using your healthcare card
Validity: Please always use the SBK healthcare card that we last sent you. As soon as you have received a new healthcare card, your old card is no longer valid and will be blocked, regardless of the validity date printed on it.
Error message: If an error message or a crash of the office management system occurs at the doctor's office when scanning your SBK healthcare card, this may be related to the static charging of the card. In this case, you can proceed as follows: Hold the card against a radiator before inserting it into the reader - this is earthed so that the card discharges statically. If you hand the card to the practice staff, it will also discharge. In any case, you can be assured that your healthcare card is fully functional. When you insert it again, the card is usually discharged and can be read.
Replacement certificate: However, if your healthcare card does not work for any other reason, we can simply send the doctor's office a replacement certificate. You can also download this replacement certificate yourself at any time from your online self-service branch Meine SBK.
Requesting a new healthcare card
Do you need a new SBK healthcare card? Order it easily and conveniently with three clicks in Meine SBK.
Electronic healthcare card – your SBK benefits:
- With your electronic healthcare card, you can make use of all SBK services with doctors, clinics and recognised therapists. Simply present the card when you visit your doctor.
- It is also a must when travelling within Europe, because the European Health Insurance Card (EHIC) is printed on the back. With the EHIC, you have basic insurance cover in most European countries.
- Your photo means the card cannot be used by anyone else.