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Your PIN/PUK for the SBK healthcare card

How to get the access code for additional applications

With your SBK healthcare card with NFC technology and the corresponding PIN and PUK, you can use the SBK electronic health record and the electronic prescription function. You can also save your emergency information or an electronic medication plan on your SBK healthcare card.

Your SBK healthcare card has NFC technology if there is a contactless symbol printed at the top of the card in the centre and a six-digit CAN number (see illustration).

If you do not have an SBK healthcare card with NFC technology yet, you can order one from your personal online self-service branch Meine SBK at meine.sbk.org/healthcare-card.

You will receive the PIN and PUK once you have completed the identification process. This is necessary and mandatory, ensuring that you alone have access to sensitive data.

The following options can be used to identify yourself:

: You can also verify your identity at your local SBK branch.
You simply need to arrange an appointment with your personal consultant. You can find the contact details you need in the consultant search.
Bring a valid photo ID and your most recent SBK healthcare card with you.

You can go through the identification process from the comfort of your own home. The prerequisites for this are:

Your SBK healthcare card with NFC technology

Find out more here

Your German ID card with the eID function activated

The symbol on the back of your ID card indicates whether you have a German ID card with the eID function. The eID function is usually activated for residence permits.

The six-digit PIN for your German ID card

If you do not know the six-digit PIN for your German ID card, you can visit https://pin-ruecksetzbrief-bestellen.de/ento request a ‘PIN reset letter’.

A smartphone with NFC technology or a USB card reader

If all of these requirements are met, you can go through the following steps for online identity verification in the ‘NectWallet' app provided by our partner Nect:

Visit this site (in German only): sbk.org/identifizierungand enter the card number printed on the back of your SBK healthcare card in the bottom left.
Download the identification app from our partner Nect.
Identity verification in the app: make a video recording and take a scan of your ID card, enter the six-digit PIN for your German ID card, take a photograph and scan of your SBK healthcare card.

The identification takes about 10 minutes.

Source of image: Bundesministerium des Inneren und für Heimat

: Would you like to use the SBK electronic health record app? Then you can verify your identity in the health record app as well. You will find more informations underSBK-Patientenakte(German only)

After successful identification, your PIN/PUK will be created and sent to your home by post within two weeks. Now you can use the SBK patient file, the e-prescription or the additional functions on your SBK healthcare card.

Important note

Please keep your PIN/PUK safe, as only one PIN/PUK can be issued for the SBK healthcare card at any one time. If you lose your SBK healthcare card or the associated PIN/PUK, you will need a new SBK healthcare card with a new associated PIN/PUK. Your identification will be required again in this case.

Changing your PIN

You can change your PIN yourself at any time. You can do this in the SBK electronic health record app (in German only) under ‘Einstellungen’ (settings) → ‘Sicherheit’ (security) → ‘PIN meiner Gesundheitskarte ändern’ (change my healthcare card PIN) and in the e-prescription app (in German only) under ‘Einstellungen’ (settings) → ‘Wunsch-PIN wählen’ (select desired PIN).

In order to make the change, you need the CAN/access number (6-digit number at the top of your SBK healthcare card) and your current PIN. You can then simply assign yourself a 6- to 8-digit desired PIN.

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Your PIN/PUK for the SBK healthcare card

The following options can be used to identify yourself:

Verify your identity at your local SBK branch

Identification using a German ID card (‘Personalausweis’) or residence permit (‘Aufenthaltstitel’) with eID function

Identification in the electronic health record app ('SBK-Patientenakte')

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