Your PIN/PUK for the SBK healthcare card
How to get the access code for additional applications
With your SBK healthcare card with NFC technology and the corresponding PIN and PUK, you can use the SBK electronic health record and the electronic prescription function. You can also save your emergency information or an electronic medication plan on your SBK healthcare card.
Your SBK healthcare card has NFC technology if there is a contactless symbol printed at the top of the card in the centre and a six-digit CAN number (see illustration).
If you do not have an SBK healthcare card with NFC technology yet, you can order one from your personal online self-service branch Meine SBK at meine.sbk.org/healthcare-card.
You will receive the PIN and PUK once you have completed the identification process. This is necessary and mandatory, ensuring that you alone have access to sensitive data.
The following options can be used to identify yourself:
After successful identification, your PIN/PUK will be created and sent to your home by post within two weeks. Now you can use the SBK patient file, the e-prescription or the additional functions on your SBK healthcare card.
Please keep your PIN/PUK safe, as only one PIN/PUK can be issued for the SBK healthcare card at any one time. If you lose your SBK healthcare card or the associated PIN/PUK, you will need a new SBK healthcare card with a new associated PIN/PUK. Your identification will be required again in this case.
Changing your PIN
You can change your PIN yourself at any time. You can do this in the SBK electronic health record app (in German only) under ‘Einstellungen’ (settings) → ‘Sicherheit’ (security) → ‘PIN meiner Gesundheitskarte ändern’ (change my healthcare card PIN) and in the e-prescription app (in German only) under ‘Einstellungen’ (settings) → ‘Wunsch-PIN wählen’ (select desired PIN).
In order to make the change, you need the CAN/access number (6-digit number at the top of your SBK healthcare card) and your current PIN. You can then simply assign yourself a 6- to 8-digit desired PIN.