Your PIN/PUK for the SBK healthcare card
How to get the access code for additional applications
With your SBK healthcare card and the corresponding PIN and PUK, you can use the digital services Meine SBK, the SBK electronic health record and the E-Rezept (e-prescription) app. You can also save your emergency information or an electronic medication plan on your SBK healthcare card.
How will you get your PIN?
You will receive your PIN and PUK after the one-off identification process in Meine SBK or in the SBK electronic health record app. This is necessary and mandatory to ensure that only you have access to your sensitive data.
What do you need the PIN and PUK for?
If you lose your access data for the SBK's digital services in particular, you can re-identify yourself very quickly and easily using your PIN and your SBK healthcare card. If you lose your access data, it will be necessary to reset your account, which means you will only have limited access to the practical online services. Re-identification ensures that you regain full access to all services.
The PUK is only required if the PIN is entered incorrectly three times.
The following options can be used to identify yourself:
You can complete the identification process from the comfort of your own home online in
Not using Meine SBK yet? Then
You can also verify your identity at your local SBK branch.
You simply need to arrange an appointment with your personal consultant. You can find the contact details you need in the
Please bring your identity card, passport or residence permit and your most recent SBK healthcare card to your appointment.
Would you like to use the SBK electronic health record app? Then you can verify your identity in the health record app as well. You will find more informations under
After successful identification, your PIN/PUK will be created and sent to your home by post within two weeks. Now you can use Meine SBK, the SBK electronic health record app, the e-prescription app and the additional functions on your SBK healthcare card.
Important note
Please keep the PIN/PUK in a safe place, as only one PIN/PUK can be issued for the SBK healthcare card at any one time. If you lose your SBK healthcare card or the associated PIN/PUK, you will need a new card. As soon as you have received the new SBK healthcare card and noted this in Meine SBK or the SBK electronic health record app, you will automatically receive the new PIN.
Changing your PIN
You can change your PIN yourself at any time. You can do this in the SBK electronic health record app (in German only) under ‘Einstellungen’ (settings) → ‘Sicherheit’ (security) → ‘PIN meiner Gesundheitskarte ändern’ (change my healthcare card PIN) and in the e-prescription app (in German only) under ‘Einstellungen’ (settings) → ‘Wunsch-PIN wählen’ (select desired PIN).
In order to make the change, you need the CAN/access number (6-digit number at the top of your SBK healthcare card) and your current PIN. You can then simply assign yourself a 6- to 8-digit desired PIN.
Frequently asked questions on PIN/PUK for the SBK healthcare card
Only one PIN/PUK can ever be issued for your SBK healthcare card at a time. If you lose your PIN, you will first need a new SBK healthcare card.
You can request a new SBK healthcare card in Meine SBK. You will receive your new SBK healthcare card within 14 days at the most. It is then necessary to make this known in Meine SBK or the SBK electronic health record. The prompt to do so comes up automatically. You will then be sent a new PIN letter by post within 14 days.
You can change your PIN any time yourself. This can be done in the SBK electronic health record app under ‘Settings’ → ‘Security’ → ‘Change my healthcare card PIN’ or in the E-Rezept app under ‘Settings’ → ‘Choose PIN’.
To be able to make the change, you will need the CAN/access code (six-digit number at the top of your SBK healthcare card) and your current PIN. Then you can simply set a six- to eight-digit PIN of your choice.
If you have entered your PIN for your SBK healthcare card incorrectly several times, thereby locking it, you have several ways of removing the lock using the PUK:
If none of the three options mentioned work or you no longer have your PUK, you will need a new SBK healthcare card, as only one PIN / one PUK can be issued for your SBK healthcare card at a time. In this case, please get in touch with us.
Children under the age of 16 can be identified at the SBK branch. As the parent or legal guardian, please bring the following documents with you for this purpose:
Once your child has been identified, you will receive the activation code. Please enter this in your SBK Account. Once this has been done, the PIN for your child will be sent to you by post within the next 14 days.
