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We are on your side
Do you have any questions about our services, would you like to contact your personal advisor or send us a document? We are at your side. Our personal customer service will help you find the solution that best suits you.
All information about an SBK Membership you'll find here.
Contact Options for Insured
You can contact us on the SBK Customer Hotline on
Monday to Friday from 8 am to 8 pm free of charge within Germany, or from abroad or from abroad on +49 89 444 570 90 (the call will be charged at the rates that apply in the foreign country).
Your personal consultant is always happy to help. You can find their contact details in no time by entering your insurance number and date of birth:
By e-mail
You are a customer of SBK and have a request? Use our contact service by e-mail, we will be happy to help you.
By mail
If you would like to send us or your personal consultant a letter, please use the following SBK address:
SBK 80227 Munich, Germany
Freepost envelopes are available for sending correspondence by post. Once received by our central office, all incoming post is scanned in and forwarded to your personal consultant.
Via app
The fastest and easiest way to send us your mail is to use the upload function in the Meine SBK app. Simply take photos of the documents you want to send us using the Meine SBK app and upload them. In the "My data" section, you can update your address, contact details or bank details for refunds.
You are a customer of SBK and have a request you would like us to contact you about? Just send us your phone number and your preferred calling time. We will call you back. This service is available Monday through Friday from 08:00 - 18:00.
We will be happy to advise you personally at a branch office near you. You can find your SBK branch here using your zip code or town:
You would like to receive competent advice from person to person from home or on the road? We are there for you personally via video chat on your desired date.
For Foreign Consultation you can reach us free of charge within Germany on the following number:
Whether you’re on holiday, a business trip or studying abroad, our experts will tell you everything you need to know about recommended travel vaccinations, visa requirements and foreign health insurance.
Do you suspect that a mistake was made during your medical treatment? In a case of a medical malpractice we support you in clarifying the facts. You can reach us free of charge within Germany on the following number:
Together with your lawyer we are helping in pursuing claims for damages. Here you find further informations about our services.
You can also report Medical Malpractice by email
To prevent the misuse of insured funds, we take all indications of billing fraud seriously and investigate them. If you suspect unlawful billing for services, corruption or other misconduct in the healthcare system, please let us know (in as much detail as possible). All tips and information will be treated in strict confidence and in compliance with data protection laws. You can also submit your report anonymously.
Please use the protected SBK whistleblower system or the contact details below to submit your report.
SBK
Fehlverhalten im Gesundheitswesen
Heimeranstr. 31
80339 München
Tel. +49 (89) 62700-730
Fax: +49 (89) 62700-60730
antikorruptionsstelle@sbk.org
Not an SBK member yet?
You are having questions about membership or would you like to know more about the benefits of SBK? We’ll be happy to assist you with questions about German health care and talk with you personally about SBK’s excellent services.
SBK Employer Service
Consulting at SBK means quick and direct help. You are in safe hands with your personal SBK consultant – they always ensure that you get the solution that perfectly matches your individual needs. Your personal SBK consultant represents your interests and is always your personal point of contact.
For advised in English, please contact our english employer consultants
Sabine Keller
Personal consultantTel.: +49 (2162) 818188-58
Fax: +49 (2162) 818188-258
Email: sabine.keller@sbk.orgMichael Kamps
Personal consultantTel.: +49 (2162) 818188-55
Fax: +49 (2162) 818188-255
Email: michael.kamps@sbk.org
Your feedback
Your opinion matters to us! Let us know about your experiences with SBK so far: what did you find positive and what could we do better in future?
We look forward to receiving your feedback: by telephone on 0800 072 572 590 00 (free of charge within Germany). Alternatively, you may prefer to complete our contact form: