Your contact to SBK
From person to person for your health
Here you’ll find an overview of all contact options.
Would you like to join SBK? Schedule a
Contact for SBK Members
Meine SBK app: Send us your message quickly and easily via Meine SBK. With the upload function, you can submit your documents directly online.
Contact form: You are a customer of SBK and have a request? Use our contact service by e-mail, we will be happy to help you.
Postal address: SBK, 80227 München
If you would like to send us or your personal consultant a letter, feel free to use our prepaid envelope.
Monday to Friday 8 a.m. - 6 p.m., free of charge within Germany.
From abroad:
Do you have a request and would like us to contact you? We’ll be happy to call you back free of charge.
Personal advice in every situation
Your personal consultant is always happy to help. You can find their contact details in no time by entering your insurance number and date of birth:
We will be happy to advise you in person at a branch office near you.
Monday to Friday 8:00 a.m. – 6:00 p.m.
Your SBK Long-Term Care Consultant will be happy to assist you with any questions about care.
Monday to Friday 8:00 a.m. – 6:00 p.m.
You will receive personalized advice from us to ensure the best possible care. Your medical aids consultant is there for you.
You would like to receive competent advice from person to person from home or on the road? We are there for you personally via video chat on your desired date.
Overview of our services
Monday to Saturday 8:00 a.m. – 8:00 p.m., free of charge within Germany.
The medical expert team of our partner 4sigma will be happy to assist you in arranging appointments with specialists. An appointment will be scheduled for you within two working days.
You can reach the medical expert team of our partner 4sigma via the SBK Health Hotline around the clock, seven days a week, free of charge within Germany.
From abroad:
You can reach the medical expert team of our partner 4sigma through the SBK Family Health Hotline around the clock, seven days a week, free of charge within Germany.
If you need medical advice regarding pregnancy or your child’s health, you can contact the medical experts, doctors, and physicians of our partner 4sigma. Do you have questions about SBK services during pregnancy? Then schedule a
Meine SBK:
Monday to Friday from 8:00 a.m. to 6:00 p.m., free of charge within Germany.
SBK Electronic Patient Record (ePA):
Monday to Friday from 8:00 a.m. to 6:00 p.m., free of charge within Germany.
Monday to Friday 8:00 a.m. – 6:00 p.m., free of charge within Germany.
Whether for vacation, studies, or business travel: Our SBK International Advisory team will advise you on travel vaccinations, entry regulations, and health insurance abroad.
Do you suspect that a mistake was made during your medical treatment? In a case of a medical malpractice we support you in clarifying the facts. You can reach us free of charge within Germany on the following number: Together with your lawyer we are helping in pursuing claims for damages.
Fell off your bike, got stung by a hornet, or hurt your back lifting something too heavy? Health problems can occur at any time. But where should you turn in an emergency? Here you’ll find an overview of emergency care options available on weekends, public holidays, or at night.
To prevent the misuse of insured funds, we take all indications of billing fraud seriously and investigate them. If you suspect unlawful billing for services, corruption or other misconduct in the healthcare system, please let us know (in as much detail as possible). All tips and information will be treated in strict confidence and in compliance with data protection laws. You can also submit your report anonymously.
Please use the protected
SBK
Fehlverhalten im Gesundheitswesen
Ganghoferstr. 29
80339 München
Tel. +49 (89) 62700-730
Fax: +49 (89) 62700-60730
SBK Employer Service
Consulting at SBK means quick and direct help. You are in safe hands with your SBK consultant – they always ensure that you get the solution that perfectly matches your individual needs. Your SBK consultant represents your interests and is always your personal point of contact.
For advised in English, please contact our english employer consultants:
Mrs Sabine Keller Personal consultant Tel. +49 (2162) 818188-58 | Mr Thomas Kempkens Personal consultant +49 (2162) 818188-55 |
