Contact Us

You can contact us on the SBK Customer Hotline on 

0800 072 572 572 50

7 days / 24h toll-free within Germany or from abroad on +49 89 444 570 90 (the call will be charged at the rates that apply in the foreign country).

Your personal consultant is always happy to help. You can find their contact details in no time by entering your insurance number and date of birth: 

Find your personal consultant 

By e-mail

You are a customer of SBK and have a request? Use our contact service by e-mail, we will be happy to help you. 

Send a message to the SBK

By mail 

If you would like to send us or your personal consultant a letter, you can find our postal address and a prepaid envelope here.

Via app

The fastest and easiest way to send us your mail is to use the upload function in the Meine SBK app. Simply take photos of the documents you want to send us using the Meine SBK app and upload them. In the "My data" section, you can update your address, contact details or bank details for refunds. 

You are a customer of SBK and have a request you would like us to contact you about? Just send us your phone number and your preferred calling time. We will call you back. This service is available Monday through Friday from 08:00 - 18:00.

Make a callback appointment

We will be happy to advise you personally at a branch office near you. You can find your SBK branch here using your zip code or town:

Find your branch

You would like to receive competent advice from person to person from home or on the road? We are there for you personally via video chat on your desired date.

Make an appointment

For Foreign Consultation you can reach us free of charge within Germany on the following number:

0800 072 572 570 90

Whether you're on holiday, a business trip or studying abroad, our experts will tell you everything you need to know about recommended travel vaccinations, visa requirements and foreign health insurance.

For email please use our contact form

Do you suspect that a mistake was made during your medical treatment? In a case of a medical malpractice we support you in clarifying the facts. You can reach us free of charge within Germany on the following number:

0800 072 572 590 90

Together with your lawyer we are helping in pursuing claims for damages. Here you find further informations about our services. 

You can also report Medical Malpractice by email

To prevent the misuse of insured funds, we take all indications of billing fraud seriously and investigate them. If you suspect unlawful billing for services, corruption or other misconduct in the healthcare system, please let us know (in as much detail as possible). All tips and information will be treated in strict confidence and in compliance with data protection laws. You can also submit your report anonymously.

Please use the protected SBK whistleblower system or the contact details below to submit your report.

SBK
Fehlverhalten im Gesundheitswesen
Heimeranstr. 31
80339 München
Tel. +49 (89) 62700-730
Fax: +49 (89) 62700-60730
antikorruptionsstelle@sbk.org

The Appointments Service can organise a doctor’s appointment that suits you

The quickest way to take advantage of our Appointments Service is online. Simply enter your insurance number, date of birth and the details regarding your preferred specialist and appointment time in the online form.

We will take a look at your preferred appointment details as soon as we have received your form. You will receive the appointment details from us within three working days either over the phone, by text message or email – whichever you prefer.

Appointments Service contact form

The SBK Health Telephone experts are available around the clock to answer your questions on diagnosis and treatment options, alternative methods of treatment, ingredients, effects and side effects of pharmaceuticals and travel medication. They will also find specialists and clinics for you – both locally and in your destination country. Please be aware that this enhanced service is not intended to replace a visit to a doctor and diagnoses cannot be made remotely.

The SBK Health Telephone is available all day, every day on the following number:

0800 072 572 570 00 (free of charge within Germany)

Please note: if you are not connected directly, unfortunately, all lines are busy at the time of your call. In this case you will hear an announcement in German and be directed to an answering machine. You are welcome to leave your name and telephone number after the tone and we will call you back as soon as possible.

Alternatively, you can also use the online form to submit your request. We will then either call you back or contact you via email if we are unable to reach you.

Health Telephone contact form

If you have any questions relating to pregnancy, birth or the health of your child, you can contact our experts at the SBK Health Telephone for Expectant Mothers and Children at any time on: 

0800 072 572 570 01 (free of charge within Germany)

Please note: if you are not connected directly, unfortunately, all lines are busy at the time of your call. In this case you will hear an announcement in German and be directed to an answering machine. You are welcome to leave your name and telephone number after the tone and we will call you back as soon as possible.

Consulting at SBK means quick and direct help. You are in safe hands with your personal SBK consultant – they always ensure that you get the solution that perfectly matches your individual needs. Your personal SBK consultant represents your interests and is always your personal point of contact.

For advised in English, please contact our english employer consultants

Sabine Keller
Personal consultant

Tel.: +49 (2162) 818188-58
Fax: +49 (2162) 818188-258
Email: sabine.keller@sbk.org

Michael Kamps
Personal consultant

Tel.: +49 (2162) 818188-55
Fax:  +49 (2162) 818188-255
Email: michael.kamps@sbk.org