Your contact to SBK

We are happy to help you in these challenging times.

We are available 24/7.

You can contact us on the SBK Customer Hotline on 0800 072 572 572 50 (free of charge within Germany), or from abroad on +49 89 444 570 90 (the call will be charged at the rates that apply in the foreign country).

You can send your personal consultant a direct message via Meine SBK or request a callback at a time that suits you. You can find the contact details for your personal consultant as usual on the Meine SBK app or at or in the Personal consultant search.

Do you have post for us?

The quickest and easiest way to send us your post is by using the upload function in Meine SBK. Simply take photos of the documents you wish to send us and then upload them using the Meine SBK app.

To the upload function

Alternatively, send us your documents by post to the central SBK address – even if you are sending something to your personal consultant:

SBK, 80227 Munich, Germany

All post received by our central office is forwarded digitally to your personal consultant to ensure it is dealt with as quickly as possible. Please use our freepost envelope:

Freepost envelopes PDF, 127 KB

Personal consultant

Your personal consultant is always happy to help. You can find their contact details by entering your insurance number and date of birth:

SBK customer hotline

We offer a 24/7 telephone service for your convenience

0800 072 572 572 50

free of charge within Germany

+49 89 444 570 90

charges levied by the foreign network operator

Please note: if you are not connected directly, unfortunately, all lines are busy at the time of your call. In this case you will hear an announcement in German. Please hold the line until the phone will is answered.

SBK branches

We’re never too far away: enter your postcode or town to locate your nearest SBK branch


The fastest way to send a letter to us

If you would like to send us a letter, please use the following SBK address – even if you are sending something to your personal consultant:

SBK 80227 Munich, Germany

Freepost envelopes are available for sending correspondence by post. Once received by our central office, all incoming post is scanned in and forwarded to your personal consultant.

Freepost envelopes PDF, 127 KB ​​​​​​​

Here’s an overview of our service numbers

Meine SBK

You can deal with the following matters easily in your personal online self-service branch:

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