SBK video consultation for customers

Would you like to receive expert advice from a personal consultant – from the comfort of your home or while out and about? Then use our new digital service: We will be happy to be there for you personally via video chat at a time that suits you.

Your benefits:

The best of both worlds – enjoy the convenience and flexibility of phone consultation paired with the benefits of a face-to-face meeting
Your video chat with our SBK consultants takes place in a protected, digital space
You save time and money, as there is no need to travel to our branch or pay phone charges
Experience multimedia advice – e.g. by filling out a form together on screen

Simply request your preferred time and date using the online form. We will confirm your appointment request as soon as possible. Should this not be possible in individual cases, you will be given alternative dates to choose from in a timely manner. There is no video consultation service on federal public holidays.

You are not yet a customer of the SBK and would like to have a personal conversation with video? Click here to go directly to the form for prospective clients.

Form for prospective clients.

The fields marked with an asterisk (*) are mandatory.

We will be pleased to advise you in person

Preferred date for video consultation *

Preferred time *

Your enquiry

Topic of your enquiry *

Please let us know your request in advance, so we can prepare for our conversation in the best possible way. *

Personal details

Form of adress

First name *

Last name *

Date of Birth (Format dd.mm.yyyy) *

Insurance number

E-Mail *

Phone number

Data protection and consent notice *

I consent to SBK contacting me on the contact channels indicated by me above to make an appointment and sending me the login details for the video consultation by email. Furthermore, I consent to my data being processing as part of the video consultation. My data will not be passed on to third parties by SBK. I can withdraw my consent informally at any time with future effect by sending an email to widerruf@sbk.org or speaking with any SBK personal consultant. Further information on data protection can be found at sbk.org/privacy.

Please have either your SBK healthcare card, ID card, passport, or other official document of identification ready for the in-person video consultation.