Important information on the customer service of SBK
Current information on the customer advice of SBK
Dear Customers,
we will continue to advise you personally at your SBK office. Please note that due to the current Corona Protection Ordinance, the 2G regulation applies when visiting our SBK offices.
Therefore, when entering our SBK offices, please show one of the following proofs, in conjunction with a valid identification document:
- Vaccinated: proof of full vaccination coverage (vaccination record or digital proof)
- Convalescent: Convalescent proof, which is a positive PCR test that is at least 28 days and no more than 6 months old
We are here for you.
Telephone:
- You can call our experts from Monday to Friday between 8 a.m. and 6 p.m. on our SBK Coronavirus hotline (free of charge within Germany): Tel. 0800 072 572 580 00
- During the opening hours of our branches you can reach our personal consultants on their direct line
- By calling the SBK Customer Hotline at any time (free of charge within Germany): Tel. 0800 072 572 572 50
Online:
- Your personal online self-service branch Meine SBK provides direct contact with your personal consultant, as well as a variety of practical digital services. This means that you can, for example, submit invoices and documents digitally, receive your mail digitally and use online forms and applications, as well as time-saving self-services.
- Contact form on the SBK website
Email:
By writing to the email address of your personal consultant
By post:
- Do you have mail for us? The quickest and easiest way to send us your documents is by using the upload function in Meine SBK: Simply take photos of the documents you wish to send us and then upload them using the Meine SBK app. You can also do that using the web version at meine.sbk.org/upload.
- Alternatively, you can send us your documents by post – including those addressed to your personal consultant – to the central SBK address: SBK, 80227 München
We are continuing to do everything we can to support you in the best possible way. We would like to thank you for your understanding of these unusual measures.
The SBK team