Important information on the customer service of SBK

Current information on the customer advice of SBK

Dear Customers,

The coronavirus continues to challenge us. As SBK is part of the healthcare system, you can count on us to be at your side during this time. On our Coronavirus page on our website, you will find plenty of information in German about the coronavirus, Covid-19 vaccinations, FFP2 masks, as well as information on your health insurance cover and the rules for certain services. 

We continue to be here for you. The rules for opening our SBK branches are the same as for the retail sector in your region – and depend on the regional incidence rate. So you will know how to reach us at any time. It is best to phone first to check whether you can make an appointment at your branch.

You are also welcome to use the following ways of contacting us for your enquiries:




By writing to the email address of your personal consultant

By post:

We are continuing to do everything we can to support you in the best possible way. We would like to thank you for your understanding of these unusual measures.

The SBK team