Meine SBK

Your personal online self-service branch as an app or browser version.

Your benefits with Meine SBK:

• Secure online communication

  With SBK Online Post, you get letters from SBK delivered straight to your digital mailbox. You can also digitally submit your documents, such as invoices, to SBK as well as use a number of online forms and applications, saving you time and postage costs. 

• Direct contact with your personal consultant

  You can send your personal consultant a direct message via Meine SBK or request a callback at your desired time.

• Special protection of your data

  Naturally your data is protected by an encrypted connection. Access to especially sensitive data, like services you have used, is also secured by two-factor authentication.

An overview of the top online services:

• Submit invoices and more documents online

  Submit invoices for reimbursement and documents via Meine SBK – simply take a photo of them or upload them as a file.

• Receive post from SBK securely online

  As soon as you activate Online Post, you get letters from SBK delivered straight to your digital mailbox. An email or push notification on your smartphone informs you when new post is received. If you have activated Online Post, you get responses to your queries within a maximum of three working days – more quickly than with conventional mail.

• Update personal data easily

  If you move house or switch banks, you can change your address or bank details easily yourself. And it’s especially practical that many forms are already pre-completed with your personal data so you save even more time entering details. You can even request a new healthcare card in a flash.

• Save time with online forms, applications and self-services

  By using online forms and applications you can save time and postage costs. Your data is protected and transmitted securely. You can also download many certificates, such as member certificates and overseas health insurance certificates, yourself directly. Of course you can also request these online and have them sent to you in the post if necessary.

• Participate in the SBK Bonus Scheme, upload your bonus booklet and redeem your bonus

  It’s easy to register for the SBK Bonus Scheme with Meine SBK. You can either download the bonus booklet – which is used to prove your participation – directly and print it out yourself or have it sent to you in the post, whatever you want. As soon as you have collected at least two stamps you can upload the bonus booklet and optionally an invoice online. The invoice is reimbursed up to the amount of your collected bonus. 

Other services:

• View services you’ve used

  If you want to know which services you’ve used through a doctor, therapist or clinic, you can view a detailed digital patient summary with all service data directly online in Meine SBK. Also at any time in Meine SBK, you can also view an overview of times during which incapacity to work was claimed in previous years.

• Manage your subscriptions easily

  In Meine SBK you can set whether you want to receive the personal newsletter from your personal consultant by email and whether you want to receive the SBK customer magazine by post.

Here’s how to get started with Meine SBK:

1. First, register in the app or browser version with your health insurance number (you can find this on the front of your SBK healthcare card), date of birth, postal code and email address. You set your password in this step.
2. You’ll receive an activation link by email, which you need to click within 24 hours to confirm your email address.
3. You can then log in with your health insurance number and password and use basic functions, like submitting documents.
4. For security reasons, you’ll receive your personal device registration code by post within three to four working days. Once you have entered this code when logging into Meine SBK, you can then use all functions and online services.