How do I log in for the first time using the temporary password I receive by email?
To log in, enter your insurance number and the password that we sent to you by email. SBK’s top priority is the security of your data, so when you first log in using this temporary password, you will be prompted to change the password. Your new password must contain at least
- 8 to 20 characters,
- 1 capital letter,
- 1 lower-case letter,
- 1 number and
- 1 special character.
How can I get full access to all services with the activation code?
The activation code will be sent to you by post within three to four working days after you register for the first time or if you request a new password. Enter your insurance number and password to log in. You will be prompted to enter the activation code the first time you log in. If you have already logged in several times without entering the activation code, you will find a tile on the start page, which allows you to enter the activation code. You also have the option of entering the activation code when you try to access individual functions.
For your own security, please do not forget to log out at the end of each visit to Meine SBK. You can log out by selecting ‘Logout’ at the top right of the page.
Why am I not able to log in?
First check whether you have registered for Meine SBK; you may have done so a long time ago. If you have already registered, simply log in on the login page. You can request a new password there if necessary.
Check your entries: the insurance number, which begins with a capital letter, must not have any blank spaces. You can find your insurance number on your electronic health care card. It is a 10-digit number starting with a capital letter (e.g. M123456789).
Have you moved house? If we have not yet saved your new address on our system, please let us know your new address before you register. Only then will you be able to register using your new postcode. Please contact your personal consultant or our support team on 0800 072 572 597 55 to update your address.
My account has been locked. How do I log in again?
For security reasons, your account is locked for at least one hour after three unsuccessful attempts to log in. You can then try again after this period. We recommend requesting a new password using the ‘Forgotten password’ service.