Frequently asked questions
Get the answers to frequently asked questions about Meine SBK here
What are the benefits of registering?
With Meine SBK, you can make use of a number of exclusive online services free of charge from the comfort of your home or while out and about – services like:
- Managing your personal data at any time
- Receiving your post online quickly, easily and securely
- Taking part in the Bonus Scheme and printing out your health file online
- Subscribing to personal newsletters from your personal consultant or to our customer magazine
- Requesting forms and insurance certificates digitally
- Printing out overseas health insurance certificates for you and your family members
Who can register?
Any SBK customer aged 15 or older can register for Meine SBK.
How do I register?
You just need your insurance number, postcode, date of birth and email address to register. You will receive a temporary password by email within just a few minutes. You can use this to start using essential services right away. In exceptional cases the email may end up in your spam folder. If you do not receive an email, please check your spam folder and mark the message as trustworthy/not spam. For your security, we ask that you change your password when you log in for the first time. You will also be sent an activation code by post within three to four working days after you register. As soon as you have entered this code in your online service, you will receive full access to your personal data and can use all functions and services of Meine SBK.
What address is the activation code sent to?
The code is sent to the address we have saved for you in our system. If you have moved house recently, it is best to clarify in advance whether SBK has already stored your new address in our system. In this case, please contact your personal consultant or our support team on 0800 072 572 597 55.
Why am I not able to register with my personal data?
Please check your entries. The insurance number, which begins with a capital letter, must not have any blank spaces. You can find your insurance number on your electronic health care card. It is a 10-digit number starting with a capital letter (e.g. M123456789). Have you moved house? If SBK has not yet saved your new address on our system, please let us know your new address before you register. Only then will you be able to register using your new postcode. Please contact your personal consultant or our support team on 0800 072 572 597 55 to update your address.
Can customers living in the same household use the same email address for Meine SBK?
Yes. Multiple insurants can use the same email address to register for Meine SBK, e.g. insurants with relatives who are covered by family insurance.
Can I delete my account at any time?
Yes. You can delete your access to Meine SBK at any time by logging in one last time and selecting 'Delete account' under ‘My data'.
How do I log in for the first time using the temporary password I receive by email?
To log in, enter your insurance number and the password that we sent to you by email. SBK’s top priority is the security of your data, so when you first log in using this temporary password, you will be prompted to change the password. Your new password must contain at least
- 8 to 20 characters,
- 1 capital letter,
- 1 lower-case letter,
- 1 number and
- 1 special character.
How can I get full access to all services with the activation code?
The activation code will be sent to you by post within three to four working days after you register for the first time or if you request a new password. Enter your insurance number and password to log in. You will be prompted to enter the activation code the first time you log in. If you have already logged in several times without entering the activation code, you will find a tile on the start page, which allows you to enter the activation code. You also have the option of entering the activation code when you try to access individual functions.
For your own security, please do not forget to log out at the end of each visit to Meine SBK. You can log out by selecting ‘Logout’ at the top right of the page.
Why am I not able to log in?
First check whether you have registered for Meine SBK; you may have done so a long time ago. If you have already registered, simply log in on the login page. You can request a new password there if necessary.
Check your entries: the insurance number, which begins with a capital letter, must not have any blank spaces. You can find your insurance number on your electronic health care card. It is a 10-digit number starting with a capital letter (e.g. M123456789).
Have you moved house? If we have not yet saved your new address on our system, please let us know your new address before you register. Only then will you be able to register using your new postcode. Please contact your personal consultant or our support team on 0800 072 572 597 55 to update your address.
My account has been locked. How do I log in again?
For security reasons, your account is locked for at least one hour after three unsuccessful attempts to log in. You can then try again after this period. We recommend requesting a new password using the ‘Forgotten password’ service.
What do I do if I forget my password?
If you have forgotten your password, you can request a new one online using the ‘Forgotten password’ function. You will then immediately receive a new temporary password by email. Use this password and your insurance number to log into the online service and start using some of the exclusive services there. After logging in you will be prompted to change the password. For your security you will also receive a new activation code by post at the address we have saved for you in our system within three to four working days. As soon as you have entered this activation code in Meine SBK, you can use all services of your online service and view your personal data. If you move house and have not yet told us your new address, please give it to us by telephone.
Why is the activation code sent by post again?
For data security reasons you receive the activation code by post. This ensures that only you have access to your personal data in your online service. The activation code cannot be sent by email as this may be seen by a third party.
How secure is Meine SBK?
Your data is secure in the data centre. The website is effectively protected by appropriate firewalls. The pages of Meine SBK are secured via SSL encryption. SSL stands for ‘Secure Socket Layer’ and refers to an Internet protocol for secure data transmission. This encryption was certified by GMO GlobalSign Ltd. Your data is protected from unauthorised third-party access by the password. SBK regularly commissions independent IT security experts to ensure that your data stays protected.
What browsers are supported?
All browser versions from the past five years are supported. Please ensure that you are using an up-to-date version of an established browser. Using up-to-date browser versions helps keep your data secure, as in addition to new functions they often include security optimisations as well.
If you receive a message about (security) settings when registering or logging in, please set the following:
- Allow third party cookies
- Disable the pop-up blocker
- Set the security level to ‘medium high’
- Mark sbk.org as a ‘trusted site’
Why do documents for printing not open in a new window?
To print out documents, your browser’s pop-up blocker must be disabled. After disabling the pop-up blocker you may need to resubmit the form or – in the case of the SBK Bonus Scheme – request a replacement health file.
Support for questions or problems
Who can I contact if I have questions?
Just call us on 0800 072 572 597 55 (free of charge within Germany). We will be happy to help you on Monday to Friday from 8 a.m. to 6 p.m.
Or just use our
Meine SBK app – frequently asked questions
Where can I find my insurance number?
You can find your 10-digit insurance number on your electronic health care card.
Can I use the app without saving my login details?
Yes. But you will need to enter your insurance number and – for the 'My personal consultant' section – your date of birth every time you use the app. Your data will only be saved on the app, secure and encrypted.
Why do I need my insurance number and date of birth in order to use the 'My personal consultant' section?
The Meine SBK app and also the 'My personal consultant' section are exclusively available to customers of Siemens-Betriebskrankenkasse (SBK). We use your insurance number and date of birth to verify that you are an SBK customer and to assign you your personal consultant.
What happens to my Meine SBK account if I delete the app?
If you uninstall the app, your Meine SBK account will still exist. You can continue to log into your account at https://meine.sbk.org/login/?L=1
Who can I contact if I have problems with the app?
Do you have a question about the Meine SBK online service? Our personal consultants are available to take your call Monday to Friday from 8 a.m. to 6 p.m. on: 0800 072 572 597 55 (free of charge within Germany).
Or simply use our contact form, where you can describe the problem or send us the error message you are seeing.
Answers to frequently asked questions about Meine SBK can be found in the FAQ section.
Who can I contact if I want to become an SBK customer?
Interested in becoming an SBK member? The SBK Prospective Client Hotline will be happy to advise you: call us on 08000 725 725 87 00 (free of charge within Germany).
Which operating systems support the Meine SBK app?
The Meine SBK app is available for iOS 9 and higher and for Android 4.4 and higher.
Windows phones, BlackBerry phones and tablets are not currently supported.