SBK Account
All important information about your comprehensive access to digital healthcare
What is quite practical: Instead of a lot of login details, the SBK Account gives you comprehensive access to the digital services Meine SBK, the SBK electronic patient record with e-prescription function and the E-Rezept (e-prescription) app of the gematik. This makes it particularly easy for you. Just register once and enjoy all the benefits of the digital services quickly and conveniently. It goes without saying that your sensitive data is reliably protected.
How to get an SBK Account
1. Your registration
Simply create your user account when you register in Meine SBK or the SBK electronic patient app. Have your SBK healthcare card to hand. Enter the following data:
- At least 8 characters
- At least one capital letter
- At least one lower case letter
- At least 1 digit
- Min. 1 special character (!”§$%()[]{}?ß#'^°~@,=*.:)
With these details your SBK Account will be created. Please activate your SBK Account now. Check your Email inbox now and confirm your email address. You can now log into the online service you want (Meine SBK or SBK electronic patient record with e-prescription function) with your health insurance number and password.
This login corresponds to a so-called 1-factor authentication (1FA), with which, for security reasons, only part of the scope of digital services can be used. Two-factor authentication (2FA) is required to be able to use protected online services. You will receive this in the next steps
2. Device registration
Register a mobile device (smartphone or tablet) for your SBK Account. To do so, you assign a one-time app code, which consists of six digits. Make sure you remember your app code, as you need it regularly to be able to use protected online services.
We recommend: In this step, activate the biometrics for the app code. For example, the future app code entry for
Convenient: You can also register other mobile devices for complete flexibility. You can find out how to do this under
3. Identity verification
Your sensitive data is specially protected. The framework conditions for this are laid down by law. It is important to maintain a balance between convenience and security. In addition to device registration, a one-off identification process is required. Depending on the extent to which you wish to use Meine SBK and the SBK electronic patient record, you can choose from various analogue and digital identification procedures:
With the following procedure, limited use of Meine SBK is possible:
After requesting an unlock letter, you will receive a letter by post with your personal unlock code within 3 to 5 working days. Once you have entered the unlock code in the Meine SBK app, you can use almost all the services of Meine SBK. More information on
The following identification procedures enable full use of Meine SBK and SBK electronic patient record:
You can carry out this verification process online from the comfort of your own home using your ID card or residence permit. The requirements for this are:
If you do not know any of the PINs for your ID card, you can set a new PIN free of charge at your local authority's
After you select ‘Post office branch’ in Meine SBK or the SBK electronic health record, a POSTIDENT coupon will be generated by Deutsche Post. Take this coupon and an identification document to a post office branch within 90 days. You will be identified there and can then make full use of the application.
You can identify yourself in person at an SBK branch. You simply need to arrange an appointment with your SBK consultant. Please bring your ID card, passport or residence permit and your SBK healthcare card with you to this appointment. You will then receive an activation code to enter in the app.
You can choose the following procedure if you have already verified your identity in the past:
If you have already received the
How the SBK Account works
1FA login
By entering your health insurance number and password, you can log in using what is known as 1-factor authentication (1FA). For security reasons, the 1FA login allows you to use part of the scope of digital services. Particularly sensitive data requiring special protection is not displayed with the 1FA login.
Tip: Feel free to use an external password manager for a very convenient login. In this way, the password manager takes care of entering your password for you. Some password managers can also be used with biometrics, which makes them very easy to use.
Convenient within Meine SBK: You remain automatically logged in for 6 months. Only if you explicitly log out, 1FA login is required the next time you visit.
2FA login
In order to be able to use protected online services and view sensitive data too, the login with two-factor authentication (2FA login) is required. After the 1FA login, enter the user-defined app code. If biometrics was activated for the app code when registering the device, this is very easy.
Forgotten login details for the SBK Account
Forgotten your login details – this can happen to anyone. Stay calm, as you will be guided through this step by step.
Please have your SBK healthcare card to hand. After clicking on ‘Forgotten password’, enter your health insurance number, your SBK healthcare card CAN number (6 digits) and your postal code. You will then receive a confirmation code by email, which you enter in the chosen application (Meine SBK, SBK electronic health record or E-Rezept app). Then assign yourself a new password.
Device registration remains active. This means that your app code remains the same and you don’t have to verify yourself again.
If you have forgotten the app code or no longer have access to your registered device, click on ‘Forgot app code’. Enter the 6 digits of the CAN number on your SBK healthcare card and your postal code. After that, all device registrations will be deleted for security reasons and your account will be reset to a 1FA login. You can then assign a new app code. After re-verification, you can use the protected services again.
Tip: If you have registered several devices, you can simply remove devices that you no longer use or to which you no longer have access.
Blocked account
Device sharing for the use of multiple devices
With your SBK Account, you can use as many smartphones or tablets as you like and access protected services such as Meine SBK or the SBK electronic health record with integrated e-prescription function at any time.
Secure, flexible, and set up in just a few steps – here's how:
Prerequisite – a registered device: Log in to the app as usual and complete the device registration for at least one device, if you have not already done so.
1. Add another device:
2. Confirm sharing:
3. Use the app on a new device with 2FA login:
Tip: Activate Face ID or fingerprint recognition so that you no longer have to enter the app code in future.
Continue using Meine SBK app after changing devices
If you are using a new smartphone or tablet, you can quickly start using the Meine SBK app again. First, install the Meine SBK app on your new device and log in with your existing login details (insurance number and password).
Can you still use your old device? Follow the steps in “
You have no longer access to your old device? Please reset your access by following these steps.
Frequently asked questions about the SBK Account
Registration and login
No. In principle, it is also possible to use Meine SBK without identification. You can then use services that do not display any specially protected data, such as uploading documents. You can of course also identify yourself at a later date. Identification is required to use the SBK electronic patient record with e-prescription function due to the higher level of protection required by law.
These
If you only want to use the Meine SBK app, all you need to do is request an unlock code. You will receive this code by post within three to five days. Meine SBK will then be almost fully available to you. More information on
If you also want to use the SBK electronic patient record with e-prescription function, secure identification is required by law. You must identify yourself in person - either with your ID card, by PostIdent at a post office or at one of our SBK branches. The choice is yours.
The most common reasons for login problems are
No. It is possible to register for the SBK Account as soon as you have received your SBK healthcare card. You can only log in when you become a member.
Use of digital services
The screen lock as a prerequisite for using the Meine SBK app is required both legally and technically.
The screen lock of a device is a very effective and easy to set up protection to prevent unauthorized persons from gaining access to your device and thus to a variety of your personal data and applications.
As an alternative to the Meine SBK app, you can use the Meine SBK web version at
You decide which applications you want to use by only installing and logging into the application(s) that you actually want to use. Even though the different applications share the general access to the SBK Account, each application has its own terms of use.
Your data is protected by various mechanisms. This also means that certain countries are excluded from using the applications for cyber security reasons. These are
As soon as an application is used from another country, this is possible again.
For technical reasons, the Meine SBK app requires the hardware component TEE (Trusted Execution Environments). TEE has not been installed by the manufacturers in the devices listed below, so unfortunately it is not possible to use the Meine SBK app.
You can register as many mobile devices (smartphones and tablets) as you like.
Further questions
You can block access or delete your user account at any time and with immediate effect. You can also update your password, email address and consent.
In future, digital identities will be added to traditional healthcare cards. With the health ID, you can then simply log into apps such as the SBK electronic patient record using your smartphone. This creates simple and uniform access to online healthcare applications. With the SBK Account, we already provide you with this digital identity now.
In the near future, you will probably be able to use your health ID to identify yourself when you visit the practice instead of showing your SBK healthcare card.
Please contact your SBK consultant by telephone to make changes to the online post. You can find the
With an activated SBK account, you can make changes to your Online Post yourself at any time under ‘My data’.
The CAN number/access number is the 6-digit number at the top of your SBK healthcare card. This number is used when you choose to identify yourself with your SBK healthcare card and PIN.
Further information about the SBK
