The SBK Account is here!

Step by step to your comprehensive access

Are you already using the Meine SBK app, have you registered a smartphone or tablet, and have you logged in at least once since June 2023? Then you can easily switch your account to the SBK Account in just a few minutes.

Haven’t registered a device in the app yet? Or have you registered a PC or laptop?

Then click here

You haven’t logged into Meine SBK since June 2023? Then please re-register for technical reasons.

Already using the SBK electronic health record or the E-Rezept (e-prescription) app?

Then click here

How the switch works

Open the Meine SBK app (iOS or Android) and click Register.

Click on Create account.

Use your stored biometrics (face ID or fingerprint) to login.
If you do not use biometrics, click on ‘No’ and then enter your password manually.

Accept the declaration of consent and the terms of use.

Set your password for the SBK Account.

Enter the email address you want to use for your SBK Account.

If your email address is different from the email address previously stored for Meine SBK, you will receive an email with a confirmation link to your new email address.

Assign an app code. It consists of six digits. If you wish to use protected online services, this is required every time you log in as a second security factor (2FA).
Tip: instead of entering the app code in future, activate your biometrics. This makes it easier for you to log in to protected online services.

In the background, your identification from your existing Meine SBK account will be transferred to your new SBK Account.

The switch has been completed successfully.

Frequently asked questions about switching to an SBK Account

You can find the answers here.

The code loses its validity when the SBK Account is introduced. New device registration codes will no longer be sent out by post. All users who had already registered a smartphone before the SBK Account was introduced also have access to protected online services with the SBK Account – without additional identification.

Additional identification is only required by law for the ‘PIN/PUK for the SBK healthcare card’ function. The quickest way to do this is to use the online ID function and PIN for the ID.

When you switch to an SBK Account, you can register your device by assigning an app code. You will also need to prove your identity. The easiest way to do this is digitally from home – with your online ID and the corresponding PIN. Device registration is a prerequisite for two-factor authentication (2FA), with which all online services can be used.

You can find more information here.

You can achieve two-factor authentication by entering your password when logging in (first factor) and by entering the app code (second factor). Of course, you can use an external password manager to enter your password. Entering the app code can be replaced by biometrics such as fingerprint or face ID.

Switching to your new SBK Account begins by entering your previous Meine SBK password or logging in using biometrics. You will then set a password for the new SBK Account and be guided through the change process step by step.

If you forget your Meine SBK password, you will need to re-register to create your SBK Account. You have three attempts to enter the password correctly, after which you are blocked for one hour. The “Forgot password” function is only possible if you have already switched to the SBK Account. You automatically create your SBK Account with the new registration. To be able to use all online services, a one-time identification is required.

You can find more information here.

No.

Yes, you can continue to install and use the Meine SBK app on a tablet. However, for technical reasons, one-time identification using an online ID and PIN is not possible with a tablet. You can then choose other identification methods.

You can find more information here.

You can use Meine SBK in a mobile browser at any time. To use protected services, you need a registered mobile device, preferably your smartphone. Then you simply confirm an access request in the Meine SBK app and can continue in the mobile browser.

An improved encryption procedure for Meine SBK passwords was introduced in a version update at the end of June 2023. The old passwords have been deleted. For technical reasons, switching to an SBK Account is only possible if a new password has been set.

A common reason is that you have not saved the new password for biometric login. Please enter your password manually.

Everything you need to know about your SBK Account

Instead of a lot of login details, an SBK Account gives you universal access to the digital services Meine SBK, SBK electronic health record and E-Rezept app. This makes it particularly easy for you to use. Of course, you still decide for yourself whether to use the digital services, and which ones.

Find out everything you need to know about your SBK Account now

Do you have further questions?

Call the Meine SBK Support Team Monday to Friday from 8 a.m. to 8 p.m. (free of charge within Germany) on:

0800 072 572 597 50

We will be happy to help you and to find a quick solution together.

Extra tip: do you already know the simplest way to identify yourself from home?

If you forget the app code for your SBK Account and this makes it necessary to register and identify your device again, you will be able to identify yourself digitally in future using your online ID and the corresponding PIN. This saves you the trip to a post office or branch.

The online ID will soon be a part of everyday life wherever your sensitive personal data is involved – even outside the healthcare system. Use it, for example, to open a bank account online.

You can find more information about the online ID and its possible applications here.

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