• SBK Customer Hotline

    0800 072 572 572 50

    7 days / 24h toll-free within Germany 

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The SBK Account is here!

Step by step to your comprehensive access

Do you use Meine SBK without a device registration in the Meine SBK app or with registration of a PC or laptop? Have you logged inat least once since June 2023? Then you can easily switch your account to the SBK Account in just a few minutes

How the switch works

We recommend that you switch to your SBK Account in the Meine SBK app.

  • Open the Meine SBK app (iOS, Android) and click Register.
    Alternatively, open the web version
  • Click on Create account.
  • Use your stored biometrics (face ID or fingerprint) to login.
    If you do not use biometrics, click on ‘No’ and then enter your password manually.
  • Accept the declaration of consent and the terms of use.
  • Set your password for the SBK Account.
  • Enter the email address you want to use for your SBK Account.
    If your email address is different from the email address previously stored for Meine SBK, you will receive an email with a confirmation link to your new email address.
  • Your SBK Account has been created. You can use some of the online services without displaying your sensitive (health) data.
  • To use all online services, continue with device registration and one-time identification in the Meine SBK app
    It is no longer possible to register a PC or laptop device. You can of course continue to use protected services in the web version meine.sbk.org. To do this, you need a mobile device (smartphone or tablet) registered for the Meine SBK app. You will then receive the usual security enquiries on this mobile device.

    You can find more information here.

Everything you need to know about your SBK Account

Instead of a lot of login details, an SBK Account gives you universal access to the digital services Meine SBK, SBK electronic health record and E-Rezept app. This makes it particularly easy for you to use. Of course, you still decide for yourself whether to use the digital services, and which ones.

Find out everything you need to know about your SBK Account now

Do you have further questions?

Call the Meine SBK Support Team Monday to Friday from 8 a.m. to 6 p.m. (free of charge within Germany) on:

0800 072 572 597 50

We will be happy to help you and to find a quick solution together.

Extra tip: do you already know the simplest way to identify yourself from home?

If you forget the app code for your SBK Account and this makes it necessary to register and identify your device again, you will be able to identify yourself digitally in future using your online ID and the corresponding PIN. This saves you the trip to a post office or branch.

The online ID will soon be a part of everyday life wherever your sensitive personal data is involved – even outside the healthcare system. Use it, for example, to open a bank account online.

You can find more information about the online ID and its possible applications here.