The customer survey run by Deutsche Institut für Service-Quality (the German Institute for Service Quality (DISQ)) ranked SBK in first place for its range of services and reliability. Not only that, but the percentage of people surveyed who said they had experienced problems with SBK was the lowest at five per cent. The positive overall impression was boosted further by the health insurer getting the second-best result for customer service and a high percentage of people saying they would recommend its services to others.
A total of 2,344 people with statutory health insurance completed the online survey. The panel survey focused on insurants’ thoughts on customer service, the range of services on offer, reliability and transparency. The number of customers who would recommend a company and who were annoyed by a company was also factored into the overall rating. Companies were evaluated individually if at least 100 customers had reviewed them. This applied to 21 of the 31 health insurers that featured in the survey. Note: This survey has been conducted every two years since 2013.
You can find out more about the survey here.