In the category ‘statutory health insurers’ SBK was once again awarded the German fairness prize for 2019 along with two other health insurers and thus belongs to the top-three award winners. SBK was able to secure first place in the subcategory ‘reliability’. A total of 545 companies were evaluated in 48 categories for the study, for which 49,984 participants of an online access panel were surveyed over its course (from April to August 2019). The requirement of the survey was that the respondent had contact with the company in the previous 12 months and/or that the respondent used the company’s product(s) during that time.
The panel survey focused on customers’ thoughts about value for money, reliability and transparency. Consumers were asked to assess the following: whether products and/or services are offered for a fair price based on their quality; whether a company keeps its promises, sticks to agreements and delivers on services as stated, including in terms of product and contractual performance; whether problems and complaints are dealt with fairly and whether prices, terms and conditions and information on products and/or services are transparent and easy to understand, without any hidden costs or similar.
You can find out more about the study here.