Kundenmonitor 2020

In 2020, for the 14th time in a row, SBK has been named one of the leading health insurers in the Kundenmonitor survey and has come out in second place in the global satisfaction category this year, with a score of 1.83.

A total of 82.1% of SBK customers are impressed and either fully or very satisfied. A further 15% said they were satisfied and 3.2% were disappointed.

The results of the Kundenmonitor survey are based on statements made by some 7,847 insurants covered by statutory insurance. For the survey, individuals were asked questions about various aspects, and they indicated, for instance, how satisfied they are with their health insurance, how they view the price–performance ratio and whether they would recommend their health insurance or whether they would make the same choice again.

The results of the Kundenmonitor survey are based on statements made by some 7,847 insurants covered by statutory insurance. For the survey, individuals were asked questions about various aspects, and they indicated, for instance, how satisfied they are with their health insurance, how they view the price–performance ratio and whether they would recommend their health insurance or whether they would make the same choice again.

Kundenmonitor® Deutschland, published by ServiceBarometer AG, was established in 1992 as a scientific research project to provide meaningful and methodically sound figures regarding the customer orientation of individual industries.

You can find the service profile and information about the 2020 Kundenmonitor survey here:

service profil Kundenmonitor 2020

information Kundenmonitor 2020 PDF, 177 KB