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SBK recognised for best customer service

SBK once again takes the top spot in a customer survey conducted by ServiceValue and Handelsblatt.

This recognition makes it the sixth consecutive win for SBK in the health insurance category. SBK was awarded a score 2.15, with the average survey score in the health insurance category stood at 2.40.

For the survey, the market research institute ServiceValue collated 35,470 customer reviews of 755 companies online and used the results to select the best providers in 40 sectors. Respondents could evaluate up to ten companies whose specialist consultant services they had used in the last 12 months. Several individual elements of the specialist consultation process were assessed, including the initial contact with the specialist consultant, level of helpfulness, extent of expert knowledge and benefits personally gained from sessions.

You can read more about it on the ServiceValue website.