SBK Account

The comprehensive access to digital healthcare

What is quite practical: Instead of a lot of login details, the SBK Account gives you comprehensive access to the digital services Meine SBK, the SBK electronic health record and the E-Rezept (e-prescription) app. This makes it particularly easy for you. Just register once and enjoy all the benefits of the digital services quickly and conveniently. It goes without saying that your sensitive data is reliably protected.

Content of this page:

How to get an SBK Account

New registration
Device registration
Identification

How the SBK Account works

Frequently asked questions about the SBK Account

All the benefits at a glance

Simple: Instead of multiple passwords for different digital services you have comprehensive access.

Secure: Only you have access to your data through two-factor authentication (2FA) The prerequisites for 2FA are device registration and one-time identification.

Fit for the future: With an SBK Account, you’re ready for the digital future in healthcare.

You were already a Meine SBK user before 15 November 2023 and would like information about switching to the SBK Account?
This way

1. Your registration

Simply create your user account when you register in Meine SBK or the SBK electronic health record. Have your SBK healthcare card to hand. Enter the following data:

Your health insurance number starts with a capital letter and has nine numbers.

The number can be found on the back of your SBK healthcare card.

Please note: Have you moved house and not updated your address yet? If so, please use the postal code you have stored with us.

You will receive an email to this email address to activate your user account. It is also used for communication relating to the SBK Account.

For your security, please assign the password according to the following specifications:

At least 8 characters

At least one capital letter

At least one lower case letter

At least 1 digit

Min. 1 special character (!”§$%()[]{}?ß#'^°~@,=*.:)

With these details your SBK Account will be created. Please activate your SBK Account now. Check your online mailbox now and confirm your email address. You can now log into the online service you want (Meine SBK, SBK electronic health record or E-Rezept app) with your health insurance number and password.

This login corresponds to a so-called 1-factor authentication (1FA), with which, for security reasons, only part of the scope of digital services can be used.

In order to be able to use all online services, two-factor authentication (2FA) is required, which you will receive in the next steps “Device registration’ and “Identity verification’.

2. Device registration

Register a mobile device (smartphone or tablet) for your SBK Account. To do so, you assign a one-time app code, which consists of six digits. Make sure you remember your app code, as you need it regularly to be able to use protected online services.

We recommend: In this step, activate the biometrics for the app code. For example, the future app code entry for 2FA login will be replaced by face or touch ID.

Convenient: You can also register other mobile devices for complete flexibility. You can find out how to do this under “Device sharing”.

3. Identity verification

Your sensitive data is given special protection. This is why the law prescribes secure identification procedures. You can choose between digital and analogue identification methods:

Digital identifications

You can carry out this verification process online from the comfort of your own home using your ID card or residence permit. The requirements for this are:

Your ID card with online ID function activated
You can see whether you have an ID card with online ID function by looking at the green and blue symbol on the back of your ID card. As a rule, the online ID function is activated for residence permits. If your ID card does not yet have an online ID function, you can have it activated free of charge at your local authority's citizen service centre.

Your 6-digit PIN for your ID card or the 5-digit transport PIN if you have not yet assigned your own PIN.
If you do not know any of the PINs for your ID card, you can set a new PIN free of charge at your local authority's citizen service centre.

Your NFC-enabled smartphone

If you have already received the PIN/PUK for your latest SBK healthcare card, you can simply use this for identification purposes.

Analogue identifications

After you select "Post office branch" in Meine SBK or the SBK electronic health record, a POSTIDENT coupon will be generated by Deutsche Post. Take this coupon and an identification document to a post office branch within 90 days. You will be identified there and can then make full use of the application.

You can identify yourself in person at an SBK branch. You simply need to arrange an appointment with your consultant. Please bring your ID card, passport or residence permit and your SBK healthcare card with you to this appointment.

How the SBK Account works

The SBK Account gives you comprehensive access to the digital services Meine SBK, SBK electronic health record and E-Rezept app. The SBK Account login details consist of:

Health insurance number

User-defined password (1st factor)

User-defined app code (2nd factor)

The login details for Meine SBK, the SBK electronic health record and the E-Rezept app are identical.

You have one password and one app code for all three digital services.

1FA login

By entering your health insurance number and password, you can log in using what is known as 1-factor authentication (1FA). For security reasons, the 1FA login allows you to use part of the scope of digital services. Particularly sensitive data requiring special protection is not displayed with the 1FA login.

Tip: Feel free to use an external password manager for a very convenient login. In this way, the password manager takes care of entering your password for you. Some password managers can also be used with biometrics, which makes it child’s play.

Convenient within Meine SBK: You remain automatically logged in for 6 months. Only if you explicitly log out, 1FA login is required the next time you visit.

2FA login

In order to be able to use protected online services and view sensitive data too, the login with two-factor authentication (2FA login) is required. After the 1FA login, enter the user-defined app code. If biometrics was activated for the app code when registering the device, this is child’s play.

Forgotten login details for the SBK Account

Forgotten your login details – this can happen to anyone. Stay calm, as you will be guided through this step by step.

Please have your SBK healthcare card to hand. After clicking on “Forgotten password’, enter your health insurance number, your SBK healthcare card number and your postal code. You will then receive a confirmation code by email, which you enter in the chosen application (Meine SBK, SBK electronic health record or E-Rezept app). Then assign yourself a new password.

Device registration remains active. This means that your app code remains the same and you don’t have to verify yourself again.

If you have forgotten the app code or no longer have access to your registered device, click on “Forgot app code”. Enter your SBK healthcare card number and your postal code. After that, all device registrations will be deleted for security reasons and your account will be reset to a 1FA login. You can then assign a new app code. After re-verification, you can use the protected services again.

Tip: If you have registered several devices, you can simply remove devices that you no longer use or to which you no longer have access.

Blocked account

For your security, your SBK Account will be blocked for 60 minutes if you enter your password incorrectly three times.

If the app code is entered incorrectly three times, device registrations are automatically deactivated for your security, but not deleted. Device registrations can be deactivated indefinitely. If you remember your app code, please contact your consultant so that device registrations can be reactivated.
Otherwise, click on "Forgot app code".

Device sharing for the use of multiple devices

You can register as many mobile devices as you like (smartphones and tablets) for the SBK Account, so that the protected services can be used on all registered devices. This gives you a lot more flexibility. Once the first mobile device has been successfully registered, the other devices are registered by means of so-called device sharing.

Open the corresponding application on the other device, log in and follow the instructions for device registration or device release.

You will then receive a list showing for which digital service a device has already been registered (Meine SBK, SBK electronic health record, E-Rezept app).

Request sharing by clicking and open the corresponding application on a device that is already registered.

After the 2FA login, the new app device combination can be enabled under the “Settings” menu. A comparison code that is identical in both applications gives you extra security.

Now switch to the app on the new device and enter the app code you have chosen and already know. Tip: It is best to activate biometrics so that in future the app code for a 2FA login is entered via face ID or fingerprint.

Eine Frau ist mit Freunden im Park und macht mit ihrem Handy einen Videoanruf.

Discover the practical online services of Meine SBK

Receive online mail, complete applications or view the status of your processes: Save time for other things and manage your health insurance issues digitally. Get started and benefit from our great service.

Find out more about Meine SBK

Eine Frau sitzt mit einem Arzt an einem Beratungstisch und teilt ein Dokument über ihre elektronische Patientenakte mit ihm. ihm. — ©gettyimages.de/kate_sept2004

Your health information in the SBK electronic health record

In your electronic health record, you can securely store and manage health data, such as doctor’s letters, medication plans and results, and also share it with your doctors.

More on the electronic health record

Eine Frau löst ihr Arzneimittelrezept in einer Apotheke ein und wird von einer Apothekerin über den Tresen beraten. — ©gettyimages.de/Drazen Zigic

Fewer journeys with the E-Rezept app

E-prescriptions allow your doctor to prescribe medication digitally. You can manage and order your e-prescriptions paperlessly via the app and order them directly from your favourite pharmacy.

The benefits of the E-Rezept app

Do you have further questions?

Call the support team from Monday to Friday from 8 a.m. to 8 p.m. (toll-free within Germany) at:

0800 072 572 597 50

We will be happy to help you and to find a quick solution together.

Frequently asked questions about the SBK Account

If the wrong password is entered 3 times when logging in, the SBK Account will be blocked for security reasons. This is a dynamic block. It is usually lifted automatically after 60 minutes. This block can generally be lifted by SBK employees. You cannot log in during this block - even if you know the correct password. The "Forgot password" function is also not possible during the lockout. We have already ordered an adjustment to the error message.

Once the 60-minute lockout has expired, it is best to click on "Forgot password". You can then assign a new password during the process. The good thing is that devices that have already been registered will be retained so that you can use protected online services again. If you use a password manager, please remember to update it accordingly.

You decide which applications you want to use by only installing and logging into the application(s) that you actually want to use. Even though the different applications share the general access to the SBK Account, each application has its own terms of use.

No. You can set up the SBK Account as soon as your membership has started and you have received your SBK healthcare card.

You can register as many mobile devices as you like (smartphones and tablets).

These identification methods are available.

The screen lock as a prerequisite for using the Meine SBK app is required both legally and technically.

The SBK Account must meet the requirements of the ´Bundesamts für Sicherheit in der Informationstechnik (BSI)` – the Federal Office for Information Security. Only with the SBK Account will it be possible to provide all online services of Meine SBK in the future. Individual online services are given a so-called high level of protection by the legislator. The SBK Account ensures that the range of functions remains as usual and can even grow. The BSI specifications stipulate that the device must have access protection for unauthorized third parties.

Device registration is required to use protected online services. A so-called key pair is generated for the device to ensure the security of data communication and transmission. A screen lock is required for this technical method.

The screen lock of a device is a very effective and easy to set up protection to prevent unauthorized persons from gaining access to your device and thus to a variety of your personal data and applications.

As an alternative to the Meine SBK app, you can use the Meine SBK web version at meine.sbk.org, which allows you to upload invoices and documents, for example, as well as submit applications. Online services that require special protection, such as SBK online mailbox, My proccesses and My data, can only be used in conjunction with the Meine SBK app.

You can block access or delete your user account at any time and with immediate effect. You can also update your password, email address and consent.

To manage the SBK Account in the browser

Your data is protected by various mechanisms. This also means that certain countries are excluded from using the applications for cyber security reasons. These are

Afghanistan

African regional industrial property organization

Aland islands

Albania

Algeria

American samoa

Andorra

Angola

Antigua and barbuda

Argentina

Armenia

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belize

Benin

Bermuda

Bhutan

Bolivia (plurinational state of)

Botswana

Bouvet island

Brazil

British indian ocean territory

Brunei darussalam

Burkina faso

Burundi

Cabo verde

Cambodia

Cameroon

Cayman

Central african republic

Chad

Chile

China

Christmas island

Cocos (keeling) islands

Colombia

Comoros

Congo

Congo (the democratic republic of the)

Cook islands

Costa rica

Cote d'ivoire

Cuba

Curacao

Djibouti

Dominica

Dominican republic

Ecuador

Egypt

El salvador

Equatorial guinea

Eritrea

Eswatiniethiopia

Hong kong

India

Indonesia

Iran (islamic republic of)

Iraq

Japan

Kazakhstan

Korea (the democrat)

Korea (the republic of)

Kyrgyzstan

Mexico

Nigeria

Pakistan

Palestine

Philippines

Russian federation

Seychelles

Sudan

Taiwan

Thailand

Turkmenistan

Uzbekistan

Vietnam

As soon as an application is used from another country, this is possible again.

For technical reasons, the Meine SBK app requires the hardware component TEE (Trusted Execution Environments). TEE has not been installed by the manufacturers in the devices listed below, so unfortunately it is not possible to use the Meine SBK app.

Fairphone 2

Fairphone 3

Fairphone 4

Lenovo ZUK Z1

Samsung Galaxy A3

Samsung Galaxy A5

Samsung Galaxy J7

In future, digital identities will be added to traditional healthcare cards. With the health ID, you can then simply log into apps such as the SBK electronic health record or E-Rezept using your smartphone. This creates simple and uniform access to online healthcare applications. From 2026, according to the plan, you will be able to verify yourself with your health ID when you visit a practice instead of showing your SBK healthcare card.

With the SBK Account, we already provide you with this digital identity now.

From 2026, you will probably be able to use your health ID to identify yourself when you visit the practice instead of showing your SBK healthcare card.

Please contact your personal customer advisor by telephone to make changes to the online post. You can find the contact information here.

With an activated SBK account, you can make changes to your Online Post yourself at any time under ‘My data’.

SBK Account

All the benefits at a glance

How to get an SBK Account

1. Your registration

2. Device registration

3. Identity verification

Digital identifications

Analogue identifications

How the SBK Account works

1FA login

2FA login

Forgotten login details for the SBK Account

Blocked account

Device sharing for the use of multiple devices

Discover our digital services

Discover the practical online services of Meine SBK

Your health information in the SBK electronic health record

Fewer journeys with the E-Rezept app

Frequently asked questions about the SBK Account

Your website settings