SBK Account
The comprehensive access to digital healthcare
What is quite practical: Instead of a lot of login details, the SBK Account gives you comprehensive access to the digital services Meine SBK, the SBK electronic health record and the E-Rezept (e-prescription) app. This makes it particularly easy for you. Just register once and enjoy all the benefits of the digital services quickly and conveniently. It goes without saying that your sensitive data is reliably protected.
Content of this page:
New registration Device registration Identification
How to get an SBK Account
1. Your registration
Simply create your user account when you register in Meine SBK or the SBK electronic health record. Have your SBK healthcare card to hand. Enter the following data:
- At least 8 characters
- At least one capital letter
- At least one lower case letter
- At least 1 digit
- Min. 1 special character (!”§$%()[]{}?ß#'^°~@,=*.:)
With these details your SBK Account will be created. Please activate your SBK Account now. Check your online mailbox now and confirm your email address. You can now log into the online service you want (Meine SBK, SBK electronic health record or E-Rezept app) with your health insurance number and password.
This login corresponds to a so-called 1-factor authentication (1FA), with which, for security reasons, only part of the scope of digital services can be used.
In order to be able to use all online services, two-factor authentication (2FA) is required, which you will receive in the next steps “Device registration’ and “Identity verification’.
2. Device registration
Register a mobile device (smartphone or tablet) for your SBK Account. To do so, you assign a one-time app code, which consists of six digits. Make sure you remember your app code, as you need it regularly to be able to use protected online services.
We recommend: In this step, activate the biometrics for the app code. For example, the future app code entry for
Convenient: You can also register other mobile devices for complete flexibility. You can find out how to do this under “Device sharing”.
3. Identity verification
Your sensitive data is given special protection. This is why the law prescribes secure identification procedures. You can choose between digital and analogue identification methods:
You can carry out this verification process online from the comfort of your own home using your ID card or residence permit. The requirements for this are:
You can see whether you have an ID card with online ID function by looking at the green and blue symbol on the back of your ID card. As a rule, the online ID function is activated for residence permits. If your ID card does not yet have an online ID function, you can have it activated free of charge at your local authority's citizen
If you do not know any of the PINs for your ID card, you can set a new PIN free of charge at your local authority's
If you have already received the PIN/PUK for your latest SBK healthcare card, you can simply use this for identification purposes.
After you select "Post office branch" in Meine SBK or the SBK electronic health record, a POSTIDENT coupon will be generated by Deutsche Post. Take this coupon and an identification document to a post office branch within 90 days. You will be identified there and can then make full use of the application.
You can identify yourself in person at an SBK branch. You simply need to arrange an appointment with your consultant. Please bring your ID card, passport or residence permit and your SBK healthcare card with you to this appointment.
How the SBK Account works
The SBK Account gives you comprehensive access to the digital services Meine SBK, SBK electronic health record and E-Rezept app. The SBK Account login details consist of:
1FA login
By entering your health insurance number and password, you can log in using what is known as 1-factor authentication (1FA). For security reasons, the 1FA login allows you to use part of the scope of digital services. Particularly sensitive data requiring special protection is not displayed with the 1FA login.
Tip: Feel free to use an external password manager for a very convenient login. In this way, the password manager takes care of entering your password for you. Some password managers can also be used with biometrics, which makes it child’s play.
Convenient within Meine SBK: You remain automatically logged in for 6 months. Only if you explicitly log out, 1FA login is required the next time you visit.
2FA login
In order to be able to use protected online services and view sensitive data too, the login with two-factor authentication (2FA login) is required. After the 1FA login, enter the user-defined app code. If biometrics was activated for the app code when registering the device, this is child’s play.
Forgotten login details for the SBK Account
Forgotten your login details – this can happen to anyone. Stay calm, as you will be guided through this step by step.
Please have your SBK healthcare card to hand. After clicking on “Forgotten password’, enter your health insurance number, your SBK healthcare card number and your postal code. You will then receive a confirmation code by email, which you enter in the chosen application (Meine SBK, SBK electronic health record or E-Rezept app). Then assign yourself a new password.
Device registration remains active. This means that your app code remains the same and you don’t have to verify yourself again.
If you have forgotten the app code or no longer have access to your registered device, click on “Forgot app code”. Enter your SBK healthcare card number and your postal code. After that, all device registrations will be deleted for security reasons and your account will be reset to a 1FA login. You can then assign a new app code. After re-verification, you can use the protected services again.
Tip: If you have registered several devices, you can simply remove devices that you no longer use or to which you no longer have access.
Blocked account
Otherwise, click on "Forgot app code".
Device sharing for the use of multiple devices
You can register as many mobile devices as you like (smartphones and tablets) for the SBK Account, so that the protected services can be used on all registered devices. This gives you a lot more flexibility. Once the first mobile device has been successfully registered, the other devices are registered by means of so-called device sharing.
Frequently asked questions about the SBK Account
If the wrong password is entered 3 times when logging in, the SBK Account will be blocked for security reasons. This is a dynamic block. It is usually lifted automatically after 60 minutes. This block can generally be lifted by SBK employees. You cannot log in during this block - even if you know the correct password. The "Forgot password" function is also not possible during the lockout. We have already ordered an adjustment to the error message.
Once the 60-minute lockout has expired, it is best to click on "Forgot password". You can then assign a new password during the process. The good thing is that devices that have already been registered will be retained so that you can use protected online services again. If you use a password manager, please remember to update it accordingly.
You decide which applications you want to use by only installing and logging into the application(s) that you actually want to use. Even though the different applications share the general access to the SBK Account, each application has its own terms of use.
No. You can set up the SBK Account as soon as your membership has started and you have received your SBK healthcare card.
You can register as many mobile devices as you like (smartphones and tablets).
These
The screen lock as a prerequisite for using the Meine SBK app is required both legally and technically.
The screen lock of a device is a very effective and easy to set up protection to prevent unauthorized persons from gaining access to your device and thus to a variety of your personal data and applications.
As an alternative to the Meine SBK app, you can use the Meine SBK web version at
You can block access or delete your user account at any time and with immediate effect. You can also update your password, email address and consent.
Your data is protected by various mechanisms. This also means that certain countries are excluded from using the applications for cyber security reasons. These are
As soon as an application is used from another country, this is possible again.
For technical reasons, the Meine SBK app requires the hardware component TEE (Trusted Execution Environments). TEE has not been installed by the manufacturers in the devices listed below, so unfortunately it is not possible to use the Meine SBK app.
In future, digital identities will be added to traditional healthcare cards. With the health ID, you can then simply log into apps such as the SBK electronic health record or E-Rezept using your smartphone. This creates simple and uniform access to online healthcare applications. From 2026, according to the plan, you will be able to verify yourself with your health ID when you visit a practice instead of showing your SBK healthcare card.
With the SBK Account, we already provide you with this digital identity now.
From 2026, you will probably be able to use your health ID to identify yourself when you visit the practice instead of showing your SBK healthcare card.
Please contact your personal customer consultant by telephone to make changes to the online post. You can find the
With an activated SBK account, you can make changes to your Online Post yourself at any time under ‘My data’.
