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Consent SBK Account and privacy policy Meine SBK

Valid since Nov 16th, 2023

Content overview

  1. Consent for identification and authentication in connection with setting up and using the SBK account
  2. Privacy policy for the SBK homepage and Meine SBK
  3. Important information
  4. Information on the processing of your data
  5. SBK video consultation

1. Consent for identification and authentication in connection with setting up and using the SBK Account

This relates to the following digital services:

Yes, I agree that the following personal data may be collected and processed by SBK Siemens-Betriebskrankenkasse for identification and authentication purposes by me or my legal representative. These data are set out below:

may process as follows:

The information is voluntary and will be processed for the purpose of identification and authentication. The data will of course be protected and treated confidentially.

I can find out more about the data processed by SBK at sbk.org/privacy or from my personal consultant. I can revoke this consent at any time informally with effect for the future without giving reasons by sending an email to widerruf@sbk.org or by contacting my personal consultant.

2. Privacy policy

We respect and protect your privacy, regardless of whether you are a customer, potential customer or visitor to our website. What does this mean in real terms when it comes to your personal data?

By consenting to identification and authentication in connection with setting up and using the SBK Account and the privacy policy for the SBK website and Meine SBK, we explain which data will be processed when you contact us via the internet. It applies to the health insurance and healthcare fund of SBK Siemens-Betriebskrankenkasse – these are referred to below as ‘SBK’.

It also provides you with information on the processing of your data in line with the legal standards that came into effect on 25 May 2018 (Article 13ff. GDPR). This privacy policy gives you a quick and easy overview of which personal and social security data we collect from you and what we do with them. Additionally, it describes your rights under the data protection laws and who you can contact if you have any questions.

a) Privacy policy for the SBK homepage

b) Privacy policy for Meine SBK

a) Privacy policy for the SBK homepage

We hope to provide you with comprehensive information about the products and services of SBK through our website and our newsletters.

The protection of your personal data is very important to us. The following privacy policy provides you with an overview of when we store data and the purposes for which they are collected and processed.

As a public body, we are subject to the provisions of the European General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), the German Telemedia Act (TMG) and the special provisions concerning the protection of social security data of the books of the German Social Code (SGB), especially Books I, V, X, XI and XII. Our adherence to the statutory provisions is verified on a regular basis.

Your consent to the processing of data

Your data from your visit to the website will not be collected, processed or used automatically without your express consent. Your IP address is stored in server log files for 30 days. However, we cannot access them and as such, they cannot be associated with an individual. We will store your personal data if you expressly provide us with them. This might be in one of the following cases:

Each input screen on the website describes which data are collected, stored and used. Fields marked as optional are voluntary.

Use and disclosure of your data

If you provide us with your data, we will only use them for the original purpose, e.g. in order to respond to queries or send the newsletter. Your data will not be passed on to third parties without your consent. Data are only passed on to third parties in line with mandatory statutory regulations or if the disclosure is necessary for the purposes of litigation or prosecution in the event of an attack on our network infrastructure.

We have our external service providers sign a contractual undertaking to adhere to the provisions concerning the protection of social security data. To this end, we enter into a legally required data processing contract in the sense of Article 28 GDPR in conjunction with Section 80 of Book X of the German Social Code (SGB). As the client, we inspect the protection of your personal data prior to the start of the data processing, and then regularly monitor compliance with the technical and organisational measures implemented by the contractor.

Whenever you provide personal data, your data will be encrypted before they are transmitted over the Internet in order that they cannot be accessed by unauthorised parties.

Persons under the age of 15 should not provide us with any personal data without the permission of their parents or guardians.

Newsletter

You can subscribe to our employer newsletter on our website. You require a valid email address in order to receive the newsletter. You are not obliged to provide your name or surname. You will then receive a confirmation email in which you will be required to confirm your subscription to the newsletter (the opt-in process). The data you provide will be used exclusively for the purposes of sending the newsletter. We will not share any information with third parties. You can unsubscribe from the newsletter at any time by clicking on this link.

When you open the SBK newsletter and the personal informational email and click on other links, these actions will be logged for statistical purposes. These data are only used once anonymised in order to optimise our newsletters with regard to the interests of our visitors. These data cannot be used to carry out a personal analysis.

Use of cookies

A cookie is a small text file containing information which is installed on the browser of the visitor. Cookies cause no damage to your computer. They serve to make our website more user-friendly and effective. You can configure your browser to notify you of the installation of cookies, to only allow specific cookies, to block cookies in certain cases or in general and to delete cookies automatically when you close your browser window. Deactivating cookies might limit the features of this website.

We use session cookies in some parts of our website. They become invalid automatically at the end of your visit.

These cookies ensure the basic functions of the SBK website so that you can use it. These functions include, for example, site navigation, the processing of forms and access to your personal online self-service branch Meine SBK.

Survey participation: to check whether you have participated in a website survey or do not wish to participate, a cookie called ‘ucsurvey’ is used, which expires after 30 days. The cookie prevents the survey from being displayed again for one month.

SBK web pages use Matomo web analysis software for the statistical analysis of visitor access activities. Software cookies are used for this purpose. 

By consenting to the use of statistic cookies, you are helping us continuously improve our website through the analysis of anonymous statistics. The legal basis for this is Article 6(1)(a) GDPR. This data cannot be analysed in connection to any particular person.

Matomo is configured in compliance with data protection laws. The information collected by cookies on the use of the website is stored on SBK servers in Germany. Your IP address is anonymised as soon as it has been processed and before it is stored. The information generated by the cookie on your use of SBK web pages is not shared with third parties.

Cookies may be set or comparable technologies from external services may be used if you have given us your consent for this. The legal basis is Articl 6(1)(a) GDPR. This refers to:

Google Maps: our web pages use Google Maps, a map service provided by Google Ireland Ltd (‘Google’) in order to display locations. The use of this technology means that information on how you use this website (e.g. your IP address) may be transmitted to Google and stored there. Cookies are also set by the service. By using this website, you consent to the collection, processing and use of the automatically collected data and the data you provide by Google, a representative of Google or a third-party provider. You can find Google’s privacy policy and terms of service at https://policies.google.com/

Monotype: our web pages use web fonts provided by Monotype Imaging Holdings Inc. (‘Monotype’) for the uniform display of fonts. Your browser loads the necessary web fonts in the browser cache when a page is accessed, in order to display text in the correct font. For licensing reasons, Monotype also records an anonymised project identification number for SBK, the web address of the licensed website and a referrer URL. Your IP address is also transmitted to a Monotype service provider in order to log access to the fonts and prevent unauthorised use. These IP addresses are not shared with Monotype, stored or otherwise processed. Monotype’s privacy policy can be found at https://www.monotype.com/legal/privacy-policy/web-font-tracking-privacy-policy

UmfrageOnline: To display surveys, we use the UmfrageOnline service provided by enuvo GmbH, Seefeldstraße 25, 8008 Zurich, Switzerland (‘UmfrageOnline’). When you take part in a survey, data is record using cookies with your consent, in order to allow for unrestricted use of the survey. Furthermore, when you participate in a survey, information on how you use this website (e.g. your IP address) may be transmitted to Google and stored there. Survey responses are checked and administered by SBK. UmfrageOnline processes these only on our behalf. You can find UmfrageOnline’s data protection statement at https://www.umfrageonline.com/datenschutz

Tivian: To conduct surveys, we use ‘EFS Survey’ software from Tivian XI GmbH, Christophstrasse 15–17, 50670 Cologne, Germany. Only data collected on our behalf is stored in the software. Personal data is deleted from the software every 30 days. IP addresses and host names are not stored. If you take part in a survey, your answers will only be evaluated by SBK. We will not share any information with third parties.

YouTube: our web pages use the YouTube service provided by Google Ireland Ltd (‘Google’) to display videos. The use of this technology means that with your prior consent, information on how you use this website (e.g. your IP address) may be transmitted to Google and stored there. Cookies are also set by the service. By using this website, you consent to the collection, processing and use of the automatically collected data and the data you provide by Google, a representative of Google or a third-party provider. You can find Google’s privacy policy and terms of service at https://policies.google.com/

Data protection information for social media plugins

You can use a social plugin embedded on the SBK website in order to share content from the SBK website on a social network. These social plugins are provided as a service from each social media provider.

Data transmission

If you use a social media plug-in, data will be transmitted to the server of the social media provider in question if you have previously given your consent for this. The data that is transmitted is, for example, your IP address or the URL of the site you visited. The transmission takes place even if you are not registered with the social network in question. The collected data can be merged at a later date, e.g. if you register with the social network in the future.

Please note that our data protection guidelines and liability provisions do not apply to the websites of third-party providers to which our website contains links. SBK has no control over how the social media providers use your data. If you would like to know how each social media provider approaches data protection, please see their various privacy policies. Please see the links below for more information on the potential use of your data and the duration of storage:

Links to other websites

We accept no responsibility for the content of websites to which our website contains links. If you believe that third-party websites to which our website contains links are in breach of the law or otherwise have inappropriate content, please let us know. We will follow up on your report immediately and remove the link if necessary.

Facebook competitions

For the purposes of communicating, implementing and processing the competition, personal data of the participants is processed by SBK (and especially stored). Once the winner has been determined and the prize issued, the data of all users involved in the competition is deleted. SBK will not transmit data to unauthorised third parties.

To set up, implement and process the competition, SBK processes the email address and name (first and surname) of the participant. When the winner has been determined, their address is also processed for the purpose of issuing the prize (sending it by post). This data will be deleted once the prize has been issued.

By reaching out in writing (post, fax or email), participants can at any time request information from SBK about what personal data pertaining to them is being stored by SBK, and can request that the data be corrected or deleted.

Objections to the use of data can be submitted to the following email address: social@sbk.org. If a user objects to the use of their data before the competition is complete (before the respective prize has been issued), that user can no longer take part in the competition. Any prize this user would have won in this case will be issued to a new winner (determined by drawing a winner from the group of respondents with the correct answers).

This promotion and the resulting prize is not affiliated with Facebook and is not sponsored, supported or organised by Facebook in any manner. The recipient of the information provided by the user is not Facebook, but rather Siemens-Betriebskrankenkasse (SBK). The information provided is used only for the promotion and is protected and treated as confidential as a matter of course. The provision of personal data is voluntary, but is required in order to participate in the promotion.

Please see the following link for more information on the potential use of your data and the duration of storage by Facebook: Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA 

Right to withdraw consent

If you have voluntarily provided us with consent to the storage and use of your personal data for a specific purpose, you can withdraw it at any time with future effect. The data in question will then be erased without undue delay.

If you would like to withdraw your consent to the use of your data, please send an email to widerruf@sbk.org.

Contact

If you have any questions or suggestions, please contact our data protection officer:

SBK
SBK-Pflegekasse
Vorstandsbeauftragter Datenschutz
Heimeranstraße 31
80339 München
Tel.: 089 62 700-280

Alternatively, use our online form for an encrypted data transfer: Data protection contact form

When you use the contact form, please provide either your health insurance number or your address and phone number so that we are able to process your query. It goes without saying that we will only use these data to process your query and will delete them afterwards. Please note that messages (e.g. emails) are not encrypted when they are transmitted over the Internet. Therefore, it cannot be ruled out that information might be read, modified or deleted by unauthorised third parties. For this reason, we recommend that you use the forms on the SBK website as data in these are encrypted and transmitted securely.

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b) Privacy policy for Meine SBK

The following privacy policy supplements the general privacy policy for the website www.sbk.org for the protected area ‘My SBK’ which can be used by SBK policyholders after they register for it separately. Unless provided for otherwise in this privacy policy, the general privacy policy applies.

SBK, as the controller in the sense of the data protection legislation, provides various online services through ‘My SBK’. SBK collects and processes certain personal data, described below, in order to provide the services in ‘My SBK’ and improve it. SBK uses these data in order to provide the services and features available through ‘My SBK’.

Registration

To use Meine SBK a separate registration for the SBK Account, which allows the use of Meine SBK, is necessary. This requires the insurant’s number, SBK healthcare card identification number, postal code and an email address. Unrestricted access can only be activated by linking a mobile device (iOS, Android) of your choice, assigning an app code and providing secure proof of your identity. This allows you to use the full range of functions of Meine SBK.

Data collected and processed in the context of this registration can be found in the "Consent for identification and authentication as part of setting up and using the SBK Account".

As part of a registration for ‘My SBK’, the following personal data will be stored in your personal area and can be accessed, supplemented and sometimes even modified by you:

Use of personal data

SBK collects other data as part of specific online services (e.g. uploading photos for the electronic SBK healthcare card, retrieval status of online mail documents in order to arrange for a possible subsequent dispatch by mail) within ‘My SBK’. These data are collected and processed in line with the statutory remit of SBK which is supported by a service provider that is obliged to maintain the secrecy of personal data.

Prevention of misuse and guaranteed traceability

In order to prevent the misuse of your personal access to SBK and ensure the necessary traceability, which is also in your interests, the following procedures are logged:

  1. All log-ins
  2. Current SBK Account status
  3. Each transaction initiated

The user ID, date, time, identification type and a transaction code are all logged.

Use of cookies and analytics tools

The use of cookies and analytics tools is detailed in the general privacy policy for the SBK website.

Deletion of your account

If you no longer wish to use Meine SBK, you can request the deletion of the SBK Account at any time. All data associated with the registration of the SBK Account will then be deleted, unless there are statutory rights or obligations of retention in individual cases. In this case, the personal data collected specifically for Meine SBK will also be deleted unless any statutory rights or duties of retention would prevent this on a case-by-case basis.

Contact

If you have any questions or suggestions, please contact our data protection officer:

SBK
SBK-Pflegekasse
Vorstandsbeauftragter Datenschutz
Heimeranstraße 31
80339 München
Tel.: 089 62 700-280

Alternatively, use our online form for an encrypted data transfer: Data protection contact form

When you use the contact form, please provide either your health insurance number or your address and phone number so that we are able to process your query. It goes without saying that we will only use these data to process your query and will delete them afterwards. Please note that messages (e.g. emails) are not encrypted when they are transmitted over the Internet. Therefore, it cannot be ruled out that information might be read, modified or deleted by unauthorised third parties. For this reason, we recommend that you use the forms on the SBK website as data in these are encrypted and transmitted securely.

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3. Important information

You can find all this information on our overall privacy policy site.

4. Information on the processing of your data

You can find all this information on our overall privacy policy site.

5. SBK video consultation

You can find all this information on our overall privacy policy site. 

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