FAQ about our current situation
Status 22 May 2023
Our current accessibility
The IT service provider Bitmarck, with whom we and many other health insurers work, was affected by a cyber attack. To protect the data, our IT systems were shut down by Bitmarck. According to current knowledge, an extensive review by security experts has shown that no data was stolen from us.
The systems can be rebuilt step by step again. You can be sure that we will do everything in our power to be there for you again with the usual service as soon as possible.
You can reach us by phone via the service numbers below. Our branch offices are open and our personal customer advisors can be reached by e-mail.
Unfortunately, there are still delays in processing your requests at the moment. We thank you for your patience and understanding in this special situation.
You will find answers to important questions on this page.