Important notes on changing the password in Meine SBK

Due to the introduction of an improved encryption procedure for the Meine SBK passwords, all old passwords have been deleted. In order to log in again and use all services, it is therefore necessary to assign a new password. This means that your data is even better protected.

When you try to log in, you will be automatically prompted to set a new password. The same applies if you select ‘Forgot your password.’ Once you have entered your health insurance number, postal code and date of birth, you will receive a link to your email address stored in the system. You can then use this link to set your new password.

Please create the password as follows:

• Length between 8 and 32 characters
• Mix of uppercase and lowercase letters
• At least one number
• At least one special character

It is important to note that, for security reasons, the new password must be different from the last Meine SBK password you used. Please also do not use a password that you already use for other apps or websites.

If you can log in to Meine SBK, then you have already reassigned your password. If you have not yet updated your password, you will automatically be guided through the "Set new password" process.

It will then no longer be possible to log into Meine SBK. In addition, your Meine SBK account will be deleted at the beginning of November. In order to continue using Meine SBK, you will have to register again completely.

If you already had a device registration which gave you access to all online services in Meine SBK, it will still be active. You can continue to use all services.

Yes, after successful login with the reset password, the biometric login can be reactivated

The most common reason is that you use the biometric login for the app. In this case, your old password will still be stored. Please enter your reset password manually in the app login. Once you have logged in successfully, you can reactivate the biometric login.

Please check your spam folder.
If you have a new e-mail address, please contact Meine SBK Support from Monday to Friday from 8 a.m. to 6 p.m. on 0800 072 572 597 50 (free of charge within Germany).